Quantcast
Jump to content


Mechanic One-Car Zero --- --- It's a game played everyday.


Gonzo

Recommended Posts

Mechanic one – Car zero

 

There’s a game played nearly every day that doesn’t have a lot of fans filling the stadiums or bleachers. It’s a battle between the machines and the humans. The combatants are a car, any car, and a mechanic, any mechanic. The playing field can be any place from a far off farm field to a one stall garage at the edge of town. The goal is to diagnose and repair said car, while keeping your wits, sanity and all your appendages intact. Each game has some time limits already established by a ruling guide for labor hours, but this is only a guide, and not the actual time. Additional time maybe added if it is deemed necessary for extended play.

 

Scraped knuckles and other small injuries are considered a normal occurrence. No time outs are allowed, unless said injuries requires medical attention. In the event of a medical emergency, an alternate mechanic can step in and continue play, if the original mechanic has to forfeit his/her position. Otherwise, they just suck it up and move on. Delay of game can come from all sorts of directions. Parts may need special ordered, a bolt might be frozen in place, or the customer has to think about the whole repair before the game commences. Who’s going to win, the car or the mechanic? It’s a daily battle of wits, determination, and perseverance at the repair shop.

The rules of this game change with every new model introduced. Newer and more sophisticated systems that are developed change the play book all the time. Each of these new systems is another challenge for the technician to learn the new play, understand it, and make the repairs. The game doesn’t get any easier the longer you play. What was a good offensive call last time may end up in lost yardage this time around. Computer systems change, procedures change, and the car changes, but that game goes on. The car, the customer, the parts, and the shop, all play a part in making this game either easier or tougher than it was before.

It all starts with a good defense. Researching the information about the new plays and procedures is the first line of defense. Good, solid information about your opponent (the car) is the foundation for any successful game. There’s always some interception thrown or returned kick that makes it tougher to play the game. One tid-bit of information that is omitted in transcribing the information from the manufacturer’s pages, or poor descriptions and procedures given to the second string information outfits is just one more chance for the mechanic to fumble. They don’t want to punt it, they don’t want to lose yardage, it’s all about a win or nothing else.

Offensively, the customer has the edge. They bring the problem to the mechanic and start the play. Most of the time the customer starts their first play with an audible call that is usually scrambled up with a few facts and a whole lot of garbled unintelligible information. They will begin their play by explaining what’s wrong with the car. Sometimes the banter begins with, “I want my brake fluid changed, and I want the brake pads looked at because the pedal feels spongy.” Typically, self-diagnostics leads to broken plays or far worse… a full on blitz. It’s now second and long, and the mechanic has the ball. The mechanic asks, “Is the fluid black, or contaminated in some way that you know of?” Oh, oh, no yardage gained here; the customer was sneaking in an illegal play. It’s the old “Bad information from the internet” play. That’ll be a 15 yard penalty, loss of downs, and a full diagnostics charge now.

The mechanic goes on the offensive and diagnosis the problem. It’s just worn pads and soft front brake line hoses. Now all that’s left is to run the play past the customer and let them make the call.

The call is made, there’s a slight hesitation, but… we have a first down! The job is sold. Now to do the actual work.

All the preliminary tests are completed, the parts have been ordered, and the half time show is underway. The third quarter starts with the mechanic waiting for the parts. While they are being delivered the tear down can commence. As the players on the field scramble for positon, pulling the parts from the shelves, and making the delivery, several yards are gained and end zone is in sight.

We’re down to the last quarter of this game. Can the mechanic pull this one off? Will the delivered pads be the correct ones, will the lines fit correctly, and did he make the right call? The play is made, the components have been installed. All the procedures have been checked and rechecked again. It’s all up to this next play… the drive test.

 

The test drive was a success. Move the chains! It’s 1st and goal. The mechanic proceeds to the service desk with the completed paper work. The service writer checks the signs, gives a nod to the tech, makes a motion for the customer from the side lines, and the final play of the game is at hand. The transaction has been made, the customer is happy with the results, the service writer is smiling, and the mechanic makes the run for the end zone. SCORE! It’s mechanic one, car zero. The winner and still champion, the mechanic.

 

The customer shakes hands at the end of the game with the mechanic and service writer. It was a great game, well done everyone. No time to waste. All the players have to get ready for the next game. It will be another battle, and another challenge to take on.

In the game of auto mechanics the challenge and changes are all part of the game we play. Nobody knows all the plays. It’s something you have to go back to the locker room and study time and time again. But with the proper calls, good plays, and a whole lot of effort, mechanics across the country can tackle it.

If the game didn’t have so many option plays with all the various changes in today’s cars, the game would be a lot easier for both the defense and the offensive sides. But we all know that the changes are part of the game and will always be. It’s a lot tougher game to play at home these days. I’m still surprised how many arm chair quarterbacks are out there still trying to play the game in their home garage. Playing the game is one thing, but knowing how to play the game correctly is what every mechanic does when they step up to the scrimmage line. Mechanics play to win and yes, we do keep score.

 

 

thanks for reading - hope you enjoyed it.

 


View full article

Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. 
      For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject.
      On June 6, 2024 - many of us in the free world paused to recognize a significant anniversary. The 80th anniversary of D-Day.
      D-Day, also known as Operation Overlord, was the allied invasion of Normandy to liberate Europe from Nazi tyranny. 
      There have been other milestone anniversaries of D-Day, but this year came at a very challenging time in the world and hits very differently that previous years for other reasons.
      The conversation begins around why that is.
      One term that was raised in one of the many articles written on the topic - was that we are losing our ‘tangible interpreters’ of the event. 
      The people who were there in 1944, the people that many of us knew or were even raised by, sadly, will not be with us much longer.  The knowledge of these major events now passes to those of us fortunate to know those who lived it and to take care in how we communicate these events to new generations who soon will never have the chance to meet a veteran of WWII.
      To help with this topic - Craig knew the perfect guest, Evan Wisner.
      When sharing an anniversary article with Evan, that article highlighted the Army Rangers DDAY operation on Point Du Huc, a conversation followed that we decided to take to the recording studio.
      Craig came to know Evan and appreciates his unique experiences and expertise as they are both members of Grand Rapids Toastmasters Club#404 - joining the club around the same time in 2019.  This means - Craig gets to hear a lot of great speeches from Evan.  Since Evan is both an EQ expert as well as a veteran of the war on terror who served alongside Army Rangers, you can be certain he brings a unique perspective to this conversation that makes it very much worth listening to.
      We ask listeners to take into consideration that this was a discussion focused on one major operation of a larger campaign of a greater war, and that all history, especially discussion around war, is limited, and does not tell every story, and often needs context for understanding.
      Thank You To Our Partners:
      The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      Contact Information
      Craig O'Neill Email: HERE  
      The Aftermarket Radio Network
       
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, Shop Boss, and 360 Payments
      Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work.
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. [email protected]
      Show Notes
      Importance of Service Information (00:00:25) Matt emphasizes the necessity of reading service information before starting any repair work. Common Mistakes in Vehicle Maintenance (00:01:12) Matt shares horror stories of technicians neglecting service information, leading to mistakes during vehicle maintenance. Encouragement to Use Service Info (00:04:03) Matt advises technicians to always consult service information before starting any job. Warranty Concerns and Accountability (00:05:05) Discussion on the importance of service information for warranty claims and accountability in repairs. Pay Structure and Professionalism (00:06:34) Matt addresses how pay structures can affect adherence to proper procedures in the automotive industry. Call to Action for Technicians (00:07:34) Matt encourages a cultural shift towards professionalism by prioritizing service information in repairs.  
      Thanks to our Partners, Shop Boss and 360 Payments
       
      Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
      Connect with the Podcast:
      -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
      -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
      -Subscribe on YouTube: https://www.youtube.com/carmcapriotto
      -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
      -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
      -Follow on Twitter: https://twitter.com/RResultsBiz
      -Visit the Website: https://remarkableresults.biz/
      -Join our Insider List: https://remarkableresults.biz/insider
      -All books mentioned on our podcasts: https://remarkableresults.biz/books
      -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      -Buy Me a Coffee: https://www.buymeacoffee.com/carm
      -The Aftermarket Radio Network: https://aftermarketradionetwork.com
      -Special episode collections: https://remarkableresults.biz/collections
      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 177 - Lessons In Ethics & Honesty in Car Repairs With William Fairbanks of Shop Controller
    • By carmcapriotto
      Thanks to our Partner, NAPA Autotech
      Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 
      Show Notes
      Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038 Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049 Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058 Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081 Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103 Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116 Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist. Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows. Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings. Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences. Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships. Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships. Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs. Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships. Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences. Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts. Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services. Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns. Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.  
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, Shop Boss and 360 Payments Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can foster employee development, build strong relationships, and drive business growth. Mike Davidson, Parkway Automotive, Little Rock, AR. [email protected].  Mike’s previous episodes HERE. Show Notes
      Importance of Clarity in Leadership (00:00:56) Mike emphasizes that clarity is the first job of a leader. The Entrepreneurial Journey (00:01:07) Discussion of entrepreneurs starting as technicians and the importance of transitioning roles. The EMT Concept (00:02:04) Introduction of the Entrepreneur, Manager, Technician framework in business. The Story of Sue and Sam (00:02:54) A comparison of two business owners, highlighting different paths and outcomes. Defining the Role of a CEO (00:04:08) Mike outlines the CEO's responsibilities, focusing on innovation and growth. Transition from Technician to CEO (00:04:54) Mike shares his experience moving from a service advisor to a CEO role. Strategic vs. Tactical Responsibilities (00:05:21) Discussion on the difference between strategic and tactical responsibilities in leadership. The Importance of Delegation (00:06:21) Exploration of the challenges leaders face when delegating tasks to employees. Creating Margins for Leadership (00:10:11) Mike discusses the necessity of creating margins in life for effective leadership. Understanding Responsibilities as a CEO (00:11:01) The need for leaders to define their responsibilities and authority within the company. The Moment of Realization (00:13:14) Mike shares a personal story about recognizing the need to stop doing everything alone. The Value of Time Margins (00:15:40) Mike reflects on the benefits of creating time margins to connect with employees. Building Relationships (00:17:17) Discussion on how effective CEOs build relationships with employees, customers, and the community to enhance business success. Empowering Employees (00:18:07) Highlighting a CEO's journey from technician to delegating responsibilities, allowing focus on networking and business growth. The Importance of Clarity (00:19:59) Discussion on how great leaders bring clarity to roles, responsibilities, authority, and accountability within their teams. Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections  
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...