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By Joe Marconi in Joe's BlogIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest.
For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject.
On June 6, 2024 - many of us in the free world paused to recognize a significant anniversary. The 80th anniversary of D-Day.
D-Day, also known as Operation Overlord, was the allied invasion of Normandy to liberate Europe from Nazi tyranny.
There have been other milestone anniversaries of D-Day, but this year came at a very challenging time in the world and hits very differently that previous years for other reasons.
The conversation begins around why that is.
One term that was raised in one of the many articles written on the topic - was that we are losing our ‘tangible interpreters’ of the event.
The people who were there in 1944, the people that many of us knew or were even raised by, sadly, will not be with us much longer. The knowledge of these major events now passes to those of us fortunate to know those who lived it and to take care in how we communicate these events to new generations who soon will never have the chance to meet a veteran of WWII.
To help with this topic - Craig knew the perfect guest, Evan Wisner.
When sharing an anniversary article with Evan, that article highlighted the Army Rangers DDAY operation on Point Du Huc, a conversation followed that we decided to take to the recording studio.
Craig came to know Evan and appreciates his unique experiences and expertise as they are both members of Grand Rapids Toastmasters Club#404 - joining the club around the same time in 2019. This means - Craig gets to hear a lot of great speeches from Evan. Since Evan is both an EQ expert as well as a veteran of the war on terror who served alongside Army Rangers, you can be certain he brings a unique perspective to this conversation that makes it very much worth listening to.
We ask listeners to take into consideration that this was a discussion focused on one major operation of a larger campaign of a greater war, and that all history, especially discussion around war, is limited, and does not tell every story, and often needs context for understanding.
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Contact Information
Craig O'Neill Email: HERE
The Aftermarket Radio Network
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thanks to our Partners, Shop Boss, and 360 Payments
Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work.
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. [email protected]
Show Notes
Importance of Service Information (00:00:25) Matt emphasizes the necessity of reading service information before starting any repair work. Common Mistakes in Vehicle Maintenance (00:01:12) Matt shares horror stories of technicians neglecting service information, leading to mistakes during vehicle maintenance. Encouragement to Use Service Info (00:04:03) Matt advises technicians to always consult service information before starting any job. Warranty Concerns and Accountability (00:05:05) Discussion on the importance of service information for warranty claims and accountability in repairs. Pay Structure and Professionalism (00:06:34) Matt addresses how pay structures can affect adherence to proper procedures in the automotive industry. Call to Action for Technicians (00:07:34) Matt encourages a cultural shift towards professionalism by prioritizing service information in repairs.
Thanks to our Partners, Shop Boss and 360 Payments
Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
Connect with the Podcast:
-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
-Subscribe on YouTube: https://www.youtube.com/carmcapriotto
-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
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-Visit the Website: https://remarkableresults.biz/
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
Click to go to the Podcast on Remarkable Results Radio
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By Changing The Industry
Episode 177 - Lessons In Ethics & Honesty in Car Repairs With William Fairbanks of Shop Controller
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By carmcapriotto
Thanks to our Partner, NAPA Autotech
Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions.
Show Notes
Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038 Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049 Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058 Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081 Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103 Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116 Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist. Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows. Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings. Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences. Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships. Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships. Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs. Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships. Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences. Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts. Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services. Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns. Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: [email protected]
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thanks to our Partners, Shop Boss and 360 Payments Discover the transformative power of clear, empowering leadership. Father and son team Jeff and Mike Davidson emphasize the importance of clarity in leadership roles and the value of delegation and employee empowerment. Through practical advice, they highlight how effective leadership practices can foster employee development, build strong relationships, and drive business growth. Mike Davidson, Parkway Automotive, Little Rock, AR. [email protected]. Mike’s previous episodes HERE. Show Notes
Importance of Clarity in Leadership (00:00:56) Mike emphasizes that clarity is the first job of a leader. The Entrepreneurial Journey (00:01:07) Discussion of entrepreneurs starting as technicians and the importance of transitioning roles. The EMT Concept (00:02:04) Introduction of the Entrepreneur, Manager, Technician framework in business. The Story of Sue and Sam (00:02:54) A comparison of two business owners, highlighting different paths and outcomes. Defining the Role of a CEO (00:04:08) Mike outlines the CEO's responsibilities, focusing on innovation and growth. Transition from Technician to CEO (00:04:54) Mike shares his experience moving from a service advisor to a CEO role. Strategic vs. Tactical Responsibilities (00:05:21) Discussion on the difference between strategic and tactical responsibilities in leadership. The Importance of Delegation (00:06:21) Exploration of the challenges leaders face when delegating tasks to employees. Creating Margins for Leadership (00:10:11) Mike discusses the necessity of creating margins in life for effective leadership. Understanding Responsibilities as a CEO (00:11:01) The need for leaders to define their responsibilities and authority within the company. The Moment of Realization (00:13:14) Mike shares a personal story about recognizing the need to stop doing everything alone. The Value of Time Margins (00:15:40) Mike reflects on the benefits of creating time margins to connect with employees. Building Relationships (00:17:17) Discussion on how effective CEOs build relationships with employees, customers, and the community to enhance business success. Empowering Employees (00:18:07) Highlighting a CEO's journey from technician to delegating responsibilities, allowing focus on networking and business growth. The Importance of Clarity (00:19:59) Discussion on how great leaders bring clarity to roles, responsibilities, authority, and accountability within their teams. Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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