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Demand Force

Junior
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Junior Collaborator

Junior

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Do any of you use Demand Force marketing tools? Our managemnt system is working on integration with DemandForce. I saw a demo, I like most of what they do. Its kind of expensive but it gives us some added contanct avenues with the customer that we desire yet don't have the tools to implement though our management system alone. Who is using it and what kind of results are you seeing? What managment system are you using and how well does it integrate with DemandForce, primarily from recommendation management and customer self scheduling?

 

Thanks for the input!!!

Tires Too Collaborator

Tires Too

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We have been using DF for 4 years. They have a good product that has, for us, been worth the cost. Having said that we are moving our customer retention marketing to Auto Vitals. Auto Vitals does CRM, Web Site Development, Social Media Marketing and Digital Inspection/Shop Flow Management software that is really cool stuff.

mspecperformance Mentor

mspecperformance

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I had a bad experience with Demand Force a few years ago. The biggest complaint is their customer service. They will work like mad to sign you up, show you a really sunny picture of what they can do for you and how much they care about your business however once you have a legitimate complaint or gripe, they will shuffle you between person to person. I got so fed up I dropped them after 2 months. Personally I'd look elsewhere. We are using Kukui with decent results.

Junior Collaborator

Junior

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The two primary features I'm looking for in this service is the management of recommended services as part of a customer contact management toolset and the ability for customers to request appointments via Internet/smartphone. The social media tools are great and useful but secondary in my opinion.

 

As far as I can tell Mitchell doesn't offer those kinds of tools and the last I looked at their management system it was sub-par. I'll take a look at Auto Vitals and Kukui.

 

Thanks!

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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