Quantcast
Jump to content


Recommended Posts

Posted

I get customers ask all the time during snow tires season, if they buy a set of snow tires would we store the summer tires. We have never done it here but another local tire shop does. I have just acquired new warehouse space for vehicle storage and to build a shop to perform specialty work in (we do a lot of classic European, specifically Mercedes work). There is lots of extra space and in the build out I'm wondering if I should put some racks in to store wheels and tires. So far I'm not so sure it would be worth the effort. The storage fee (yet undetermined) would likely barely be worth the effort, but what is the value of offering other services to your customers that most shops do not and guaranteeing repeat business?

 

If you offer this service, how does it work? What do you charge?

 

Thoughts?



Posted

If you have a lot of unused storage/warehouse space, I would definitely consider something like you are suggesting.

You are paying for every square foot of space, so you might as well use it to make money, even if it's only $5-10/month for a set of tires to sit there.

 

You can also think of it this way, you now are in possession of your customers tires, so you are GUARANTEED that he's going to come back to you at some point in time.

When you change his tires over (maybe for free, included in the storage fee), feel free to give your customer's car a courtesy inspection and make some recommendations.

What would that kind of customer retention be worth? I'd say a lot more then the hassle of having a stack of tires in a corner.

Posted

If you have a lot of unused storage/warehouse space, I would definitely consider something like you are suggesting.

You are paying for every square foot of space, so you might as well use it to make money, even if it's only $5-10/month for a set of tires to sit there.

 

You can also think of it this way, you now are in possession of your customers tires, so you are GUARANTEED that he's going to come back to you at some point in time.

When you change his tires over (maybe for free, included in the storage fee), feel free to give your customer's car a courtesy inspection and make some recommendations.

What would that kind of customer retention be worth? I'd say a lot more then the hassle of having a stack of tires in a corner.

 

This is kind of the thought process. We do a lot to get the customers in the door and keep the relationship going, make sure service is up to date and give customers recommendations on work. This would be one more way to do that while offering a relitively unique service to our customers.

Posted

I think if you have the space then it may be viable. But be sure to make it worth your while. $10/month isnt quite worth the effort in my opinion. If tires sit n dry rot, now customer blames you. Unforeseen fire/damage now youre paying for those $1000 tires. Maybe charge monthly with additional for insurance. Its a thought. But extra storage space should be able to yield you more than a happy meal...unless your rent is dirt cheap.

Posted

we store customers summer/winter tires for free, it takes up space but we have extra space so it's not an issue. I like it because if we store 500 tires for customers that's a pretty much guaranteed $15000 in the bank ($15/tire mount and balance spring and fall) and a repeat customer. They aren't going to Walmart when their old tires are at my place. If you plan on storing more than a few hundred tires you will need a good system - we are at the limit (or beyond) of crudely stacking them in the corner with a name tag on duct tape stuck to their stack of tires.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      Achieve Your Shop Goals With The Power of Intentional Planning #podcast #autorepairbusiness
    • By carmcapriotto
      Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.
      Joining us as our guest is Dan Vance from Shop Dog Marketing.
      Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.
      In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 
      Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 
      Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  
      Watch the YouTube Video
      Topics include:  
      Early AI and Machine learning The concept of Human Capital. Authenticity as a new focus Communication tendency becoming less synchronous Efficiency vs. Authenticity and what we lose AI Strengths and practical uses Social Proof - and a word on Reviews and AI Google quality rater guidelines - EAT - Experience Authority and Trust
      Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters
      Thank You To Our Partners:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Get Ahead with Honest Feedback and Raise Your Game!
    • By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Our Sponsors

×
×
  • Create New...