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Posted

Running my numbers for the year and saw an issue I'd like to improve on.

As many of you know I'm trying to correct some labor revenue issues and things have gotten much better. Roughly 20k increase between last year to date and this year to date to be exact.

But I'm still 20% shy on my labor revenues from being 50/50 parts/labor.

I use my labor as a tool to discount so this may be part of the problem, but I also feel I'm not billing enough hours per job. We're using book and I'm considering marking all book hours up 20-30% instead of a rate increase (we intend to raise our rates but it will be in a larger time frame).

Has anyone tried something like this? Or have any input?

 

Sent from my SCH-I605 using Tapatalk 2

 

 

Posted

Industry standards state that 50:50 isn't good enough anymore to run a profitable shop.

You should be shooting for 55:45 right now, and eventually 60:40 labour:parts ratio.

 

It's a known fact that for many jobs, book hours are too low, but to mark all of them up by 20-30% might be a bit overkill.

Consider maybe picking and choosing ones that are impossible to meet, and increasing them by a larger margin, but leaving a lot of the "good" ones alone.

 

It sounds to me like your labour rates are too low, and like you said, you aren't billing enough hours.

Do you make 70% gross profit on your unloaded tech's pay/60% on loaded tech pay?

If a job goes over book time because of corrosion or excessive grime, you bill for your time?

Do you have excessive comebacks or unbillable work?

 

A good book to read might be Mitch Schneider's Managing Dollars with Sense.

It shows 2 methods to calculate a suitable and profitable labour rate for YOUR shop based on YOUR numbers.

Posted

Industry standards state that 50:50 isn't good enough anymore to run a profitable shop.

You should be shooting for 55:45 right now, and eventually 60:40 labour:parts ratio.

 

It's a known fact that for many jobs, book hours are too low, but to mark all of them up by 20-30% might be a bit overkill.

Consider maybe picking and choosing ones that are impossible to meet, and increasing them by a larger margin, but leaving a lot of the "good" ones alone.

 

It sounds to me like your labour rates are too low, and like you said, you aren't billing enough hours.

Do you make 70% gross profit on your unloaded tech's pay/60% on loaded tech pay?

If a job goes over book time because of corrosion or excessive grime, you bill for your time?

Do you have excessive comebacks or unbillable work?

 

A good book to read might be Mitch Schneider's Managing Dollars with Sense.

It shows 2 methods to calculate a suitable and profitable labour rate for YOUR shop based on YOUR numbers.

Labor rate is a touch low for my margins but I'm surrounded by 10+ $45.00 shops, so I'm very cautious to get ahead of myself and hurt business. I'm the only tech, and I have a helper so in some ways I'm my own worst enemy. Pull off a job to take a quick look at something or move to another job and have to start back. No come backs, maybe too much helping long term customers that should be billed. It's worth mentioning that after more research I found some accounting errors that closed the gap a good but but labor is still less than parts sales. We try to markup rusty jobs but virtually every vehicle here is a rust bucket. 3 years old and it's starting. As far as labor profits , it's close to 60%. I'm thinking of implementing a sliding scale for labor hour increase that moves with the year. Again, profits are nice right now. Just trying to balance it as much as possible.

 

Sent from my SCH-I605 using Tapatalk 2

 

 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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