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I was wondering what everyone's average daily car count was as well as average repair order. Also how many bays are guys running? We operate 3 bays with 2 full time techs and we are averaging 7 cars a day at around $150 per ticket. Seems low to me.

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Quick question, which the answer may be obvious, but the average car count for the month... Is it figured on total RO's divided by 30-31, or is it divided by the total number of days the shop was open for business?

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I scaled my shop down from 10 bays down to 6 work bays. (Moved all the brake lathes, used oil tank, drill press etc. into one unused bay. I run about 5 to 6 cars a day... sometimes more...sometimes a whole lot less. Like "0" (ROFL..) Average ticket... 300 sometimes higher sometimes less. Most of the stuff I do is electronic in nature. Reflash, dash gauges, battery drains, component replacement, rewires, custom stuff... etc.

 

Hopefully, I can close the shop in a few more years... getting older, slowing down, and all the writing I do is taking up a great deal of my daily activities. So there's more going on than in the shop most days.

 

:)

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A common bench mark in the industry is 3 to 4 cars per day per tech, ARO of $300 (but varies significantly on your vehicle mix and your area of work - Euro's higher - Transmission shops higher etc). I think that is a good goal for you to shoot for. We average 14 cars per day at just about that ARO.

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I'm a one man shop with 2 bays, one for vehicles and one for trailers. I average 2.5 or a little better cars per day and 1 trailer(more lately - slammed). My jobs mostly consist of brakes, wheel bearings, trailer hitch installs and trailer repairs(easy in and out work with high margins). Hitch and wiring installs average $525 per ticket so keeps my average up, which I would guess at $350 per job. Trailers can be big tickets as well, new brakes, bearings, seals, lighting repairs can be $700, more with new hubs/drums. Not at the shop to get actuals atm. Ready to hire help, can barely keep up and booked out a week or more.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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