TeleMarketers

[rickm0023]

How are you guys handling the telemarketers who constantly call. Just this last Friday alone, we had 15-20 calls and it disrupts the Service Advisors working. I was thinking of hiring a answering service to answer calls, than if the calls are actual customers, they get transferred to the advisors.

[ncautoshop]

How are you guys handling the telemarketers who constantly call. Just this last Friday alone, we had 15-20 calls and it disrupts the Service Advisors working. I was thinking of hiring a answering service to answer calls, than if the calls are actual customers, they get transferred to the advisors.

Glad I'm not the only one dealing with this! It's such a pain. We use Google voice, which allows us to block callers (and track to make sure calls are being answered, record customer calls etc). It cuts down on the number of calls but lots of them constantly call from new numbers. If you ask about being removed they hang up.

 

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[J.P. GLENN]

Glad I'm not the only one dealing with this! It's such a pain. We use Google voice, which allows us to block callers (and track to make sure calls are being answered, record customer calls etc). It cuts down on the number of calls but lots of them constantly call from new numbers. If you ask about being removed they hang up.

 

 

Could you elaborate a little on the Google Voice? That sounds interesting....

[ncautoshop]

 

Could you elaborate a little on the Google Voice?  That sounds interesting....

It's basically a exchange number, that is free and includes a voice mail service, allows you to text customers and record conversations. You can forward the shop number too it, and use your smartphone to make telephone calls from a number that rings the shop. It also allows you to keep a record of all incoming calls to verify employees are answering calls. It also allows you to schedule what phones ring and when.

 

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