Customer troubles

[ncautoshop]

Just had a issue with a customer. Typically as a business owner in try my best to avoid confrontation and in the case my wife handled it. Customer has owed $700.00 for 7 months and never paid. Has truck towed to shop for knocking then no start. Motor had low compression, no oil pressure, full of metal. Priced a motor job with a used motor and previous bill at $4700.00. Customer comes in tonight and swears I said he could take it without payment? Then pays $410.00 on a card and $800.00 cash and demands his truck. When denied he demands he gets his money back. Threatens to call the local law enforcement, trys to butter everyone up and it just keeps going and going. Offers to leave title and all the money he has. I feel bad for not trying to help the guy but also feel if I had helped him I would have just screwed myself. Any input?

I take issues like this personally and have tried to avoid doing so but can't seem to stop.

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[CAautogroup]

No vehicle is released until payment is made in full........ Simple as that.

[phynny]

I've fallen for it a half dozen times or so and I've been burned a half dozen times or so. If it's under $100 and they forgot their wallet or something, fine, but anything else NO.

[Joe Marconi]

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[mmotley]

I have a business owner next to me who is a 'nice guy'. He can barely pay the bills because he lets people go on payment plans and 'promises'. The quicker you realize that you didn't open up a charity, but a business, the better off you'll be. If you feel like helping someone out financially, go donate to your local church or the wounded warrior foundation...

 

No vehicle is released until payment is made in full........ Simple as that.

 

It really is simple as that. No if's, and's, or but's.

[Gonzo]

If they need a loan...go to a bank. You need your car fixed...go to a shop.

I'm not a loan officer, I'm a mechanic.

 

I'll bet if they did get a loan, and they missed a payment, and the collateral you put up was the car in for repair. Now... who owns the car? Not you! ! !

 

As long as I have the car I have reason to collect. If the car is gone so is most of the chances to get paid.

 

Years ago I had a guy who wanted to "work" off his car bill. I told him as long as I keep the car while your paying it off no problem. Come to the shop in the morning I've got some work for you to do.

 

Of course, he never showed up. 3 months later I filed on the car for title and sold the dang thing.

 

Oh, one more thing... you want to see one of these types of people jump through hoops to get their car back? Charge them storage after 3 working days. That usually gets them to cough it up.

 

Like I tell them, "You said do it, you agreed to the price, now pay for it or lose the car."