Quantcast
Jump to content


Oil change and service reminder.

ncautoshop
 Share

Recommended Posts

ncautoshop Proficient

ncautoshop

Posted
Posted

This may be the wrong forum. I'm looking to start sending service reminders and would like to incorporate something to the tune of "our records indicate your due for an oil change", I've also considered calling customers as opposed to mail/email. When do you send your reminders? I was thinking at the 3 month mark. An examples of service reminder letters or customer follow up letters that you might use would be a great help as well!

 

Sent from my SCH-I605 using Tapatalk 2

 

 

Link to comment
Share on other sites
ScottSpec Collaborator

ScottSpec

Posted
Posted

I send out email reminders and mail reminders weekly to any customer we have not seen in the last 4 months. I usually send out the email reminders a week ahead of the mail. That way if the customer responds to the email, I will save the cost of the mail. I'm going to plug my shop management web site here because that is what I use to send them. It's Smotgo.com. You can use the generic messages there or create your own. If you already have a shop management program and you can export your customers, you can upload them to the site and just use the communications tools.

 

We call customers 3 days after they have been in to say thanks and at times call customers that we have not seen or who have come up as being due for service. This has had minimal success.

 

Scott

Link to comment
Share on other sites
mikerisich Community Regular

mikerisich

Posted
Posted

Service reminders are a great idea. With everyone’s busy schedules, it helps to ensure that customers keep up with important vehicle services.

 

I would expand on just sending reminders at the three-month mark, though. Every driver has different driving habits; some drive 3000 miles in 3 months, others drive it in just a month and a half, and so on.

You need a means of recording and calculating reminders around each customer’s individual driving habits. For instance, software exists that does just that. As customers come to your shop, the software records and calculates the next likely service need, based on the specific driving habits involved. It then sends automatic reminders for you. The process is hands-off, allowing you to focus on other priorities.

Just like dentists, doctors and hair salons, vehicle maintenance can be predicted and arranged ahead of time.

 

Link to comment
Share on other sites
ncautoshop Proficient

ncautoshop

Posted
  • Author
Posted

Service reminders are a great idea. With everyone’s busy schedules, it helps to ensure that customers keep up with important vehicle services.

I would expand on just sending reminders at the three-month mark, though. Every driver has different driving habits; some drive 3000 miles in 3 months, others drive it in just a month and a half, and so on.

You need a means of recording and calculating reminders around each customer’s individual driving habits. For instance, software exists that does just that. As customers come to your shop, the software records and calculates the next likely service need, based on the specific driving habits involved. It then sends automatic reminders for you. The process is hands-off, allowing you to focus on other priorities.

Just like dentists, doctors and hair salons, vehicle maintenance can be predicted and arranged ahead of time.

That's what I'm trying to do, based off guess work. What software does this?

 

Sent from my SCH-I605 using Tapatalk 2

 

 

Link to comment
Share on other sites
Gary A Community Regular

Gary A

Posted
Posted (edited)

I use the lubesticker Pro software that Mike talks about. It is very accurate in determining the approximate next oil change date and allows me to review the calendar to see who is due for service. We can make phone calls to those customers in advance of their appointment date.

Edited by Gary A
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • Transmission Repair
      Creating A 1-Liner For Your Business
      By Transmission Repair

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • JustTheBest
      The Most Badass Way to Get More New Customers
      By JustTheBest

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Hands On
      Oil Spill Cleanup Pads
      By Hands On
      My techs prefer clean up pads over kitty litter. Those of you that use pads, which ones, how much, where do you get them etc? Thanks.
    • nptrb
      Charity Scams Are A Spooky Threat To Your Small Business
      By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Fast Free Shipping on All Orders Over $50
    • carmcapriotto
      All Shop Owners Know Something That Other Owners Don’t Know! [RR 993]
      By carmcapriotto
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Attendance (00:02:04) Discussion on how missing educational events can lead to lost opportunities and profits. Value of Showing Up (00:03:05) Murray emphasizes the connection between attendance and improved business performance. Networking and Community (00:04:39) The significance of in-person meetings for building relationships and sharing knowledge. Learning from Group Sessions (00:05:23) Murray shares insights on the benefits of participating in group coaching sessions. Addressing Intimidation in Coaching (00:07:50) Discussion on how some individuals feel intimidated and hesitant to participate in coaching. The Need for Continuous Learning (00:10:59) Carm stresses the importance of seeking expert guidance and accountability in business. Coaching Styles and Techniques (00:11:53) Murray contrasts different coaching approaches and their effectiveness in the industry. Utilizing Technology for Coaching (00:13:28) Murray discusses the transition to online coaching and the importance of Google Business Profile. Engagement in Virtual Meetings (00:14:17) The effectiveness of screen sharing and virtual meetings in enhancing learning experiences. Introduction to Collaboration Tools (00:15:54) Discussion on using screen sharing and collaboration tools for knowledge sharing among automotive shop owners. Resources for Business Improvement (00:18:58) Introduction to automotive management network resources such as SOPs and checklists for business advancement. Note-Taking and Organization (00:20:00) Personal experiences with note-taking and strategies for managing notes effectively in a business context. Using Google Docs for Accountability (00:23:22) How Google Docs can facilitate accountability by allowing team members to log and review action plans collaboratively. Networking and Community Support (00:27:02) Encouragement for members to utilize networking tools like Slack for better communication and support among peers. Understanding Employment Law (00:30:33) Insights into Canadian employment law regarding severance and the importance of having employment contracts to protect business owners. Understanding Severance Costs (00:32:12) Discussion on the financial impact of severance costs and the importance of understanding net income. Calculating Impact on Sales (00:33:13) Exploration of how to calculate necessary sales to cover losses in the automotive industry. Networking and Sharing Solutions (00:34:11) Importance of sharing experiences and solutions among peers in overcoming business challenges. Expense Management Insights (00:35:09) Discussion on the need for better focus on expense management in business operations. Insurance and Expense Comparisons (00:36:02) Sharing strategies for managing insurance and other recurring expenses effectively. Planning Expense Discussions (00:37:35) Proposal to plan discussions on key expenses in future meetings for better financial management. Setting Budgets and KPIs (00:38:27) Discussion on the importance of setting budgets and KPIs for various business expenses. Normalizing Income Statements (00:39:18) Explanation of how to clean up income statements for accurate financial analysis.
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             Click to go to the Podcast on Remarkable Results Radio


  •
    nptrb

    Understanding S-Corp Distributions and Draws | Are They Taxable?

    By nptrb, in Automotive Industry,

    1 comment 2,229 views
    nptrb

    Tax Season Preparation: A Comprehensive Guide

    By nptrb, in Automotive Industry,

    1 comment 2,012 views
    nptrb

    Spring Clean Your Finances: 5 Steps Every Business Should Take

    By nptrb, in Automotive Industry,

    1 comment 2,066 views

  • Our Sponsors



Main Sections

More Sections

Discussion Forums

×
×
  • Create New...