Quantcast
Jump to content


Recommended Posts

Posted

The Best of the Best

 

Overland Park Convention Center, Kansas City, Missouri is the place for the Vision HiTech training convention. I try to attend every year, take some classes, browse the expo, and meet up with some old friends. Classes range from Hybrid service, scope and scanner reading, diesel and gas engine drive-ability, to shop management. Some of the top instructors gather at this convention and put together some of the best classes I’ve ever attended. Whether it’s your first year or your 40th year in the repair business you’ll learn something new from attending the Vision HiTech convention.

 

My first class was on hybrid battery servicing. Really great stuff, lots of insight on what is involved, the theory behind the technology, and how to properly recharge, discharge and tests each cell separately. Most of the classes were all day, the morning half was lecture and familiarization with the tools and specifications while the afternoon session is actual hands on. Exceptional information and instruction.

 

I also sat in on a scope reading class, diesel diagnostics, and spent some time in the hybrid diagnostic class. Every one of them was top notch. Then, with time to spare, I made the rounds through the expo and talked with several vendors and suppliers. Lots of things to see, from tires to tools to demonstrations, there was something there for every form of automotive repair.

 

Every aspect of the classes, seminars on future technology, luncheon speeches, live pod-casts, and “think tank” discussions panels was well received and attended. But, for me, not only was the expo, the seminars, the class instructors, and the various college level instructors from across the country that were impressive it was the guys and gals that swing the wrenches down in the service bays from across the country that were just as impressive.

 

These are the guys and gals that have taken on this thankless job as a career. Sure, we all have those customers that really appreciate what it takes to do this job, but it’s sometimes hard for some people to comprehend the amount of ever changing knowledge a person has to retain to be a professional mechanic. Most of the time, the general public doesn’t have a clue as to what it takes to be a professional mechanic. These guys and gals do.

 

This convention brings out the cream of the crop, and those individuals who are seeking to become a better technician as well. These are the individuals, shops, and service centers that want to do a better job for their customers. One thing is for sure, you don’t go to one of these conventions to learn to be a parts changer, this is the real deal, this is the type of convention you attend to become one of the best of the best.

 

An email I received said it best. “I learned a lot at the convention and now I’m back at my job and have to deal with all of these not so educated guys from other repair shops all over again.” What I believe he meant to say was there are so many variations of the word “mechanic” out there that a lot of people just lump them all into one term... “Mechanic”. (It almost sounds like a four letter word to me when somebody is at the service counter and says, “My friend already told me what’s wrong, cause he’s a mechanic just like you.”) In my opinion, what they are really telling me is there “mechanic” either doesn’t have the tools to perform the necessary repair, or they have never taken any training on how to perform the repair. (Or they ran out of parts to swap.)

 

These are the “mechanics” (there’s that four letter word again) that give the rest of the auto industry a bad name. Parts changers, guess-and-go repair shops, and the preverbal, “I had the codes checked at the parts store.” (Codes are NOT parts people!)

 

For the guys and gals attending these training conventions it’s all about learning or updating their skills, not about changing parts. Don’t get me wrong, it doesn’t mean that if you didn’t attend you’re not one of the top notch mechanics out there, heck no... If you’re reading this then you obviously are thinking along the same lines as the guys and gals that had the opportunity to attend the convention, and I’ll bet you probably would have liked to have gone but for whatever reason you weren’t able to. I’m talking about those “mechanics” that don’t attend, don’t read the latest technical articles and procedures, don’t keep up with the technology and don’t want any part of learning up to date practices because they either think they already know everything or are to dang stubborn to think somebody might know more about it. (You’re never too old to learn something new.)

 

The other part about attending conferences and conventions like Vision is the “meet and greet” side of things. Think about it, you’re at a convention where likeminded individuals are in attendance, you’re on common ground. They understand the daily grind, the diagnostic and tool issues, the grease and grime, and what it’s like to deal with every aspect of trying to make a living from the underside of a hood. Each and every one of them has a story to tell, and it wasn’t uncommon to see techs from different parts of the country get together at the nearest watering hole and swap their latest stories. When the evening came to a close, every one left with a new found respect for their trade, themselves, and the other attendees.

 

So there’s a lot more going on at these conventions than classes and sales pitches at the expo. It’s a place for the best of the best to meet the rest of the best of the best. I’m never disappointed after spending a few hours with some of these guys and gals at these conventions, and I plan on continuing to do so.

 

Until we reach a point in the far reaching future where all this car knowledge can be surgically implanted or is taken over by some weird futuristic robot control, attending a few classes to increase your knowledge is one sure way to keep up with the best of the best.

 

 

 

 


View full article



Posted

this is going out in next months magazines. look for it. and if you have a chance go to the website for each of the magazines and either leave a comment or hit LIKE. the more the better. keeps me in the mag that way LOL

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound
      Watch Full Video Episode
      In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!
      Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.
      As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.
      Friendships were forged - Fellowship ensued - Fears were confronted.
      Today’s Word of the Day (by the way):
      Reverberation
      noun
      prolongation of a sound; resonance. a continuing effect; a repercussion.
      Chris and Craig Converse on many topics here:
      Observations on the interactions post-course with attendees who were more familiar with each-other How this was unique compared to other class experiences Why this was SO GOOD to do this course at the FRONT of an event  All Day vs. half day - Creating the space for engagement A word on benign genuine - and why 'church came to class' Favorite moments from the course Thoughts on why the course becomes so impactful for people Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing. What they hope to see next for the participants in this course.
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      Episode 208 - Training Hurdles & Reputation Challenges in Auto Repair With Tim Iezzi & Ira Waldman
    • By carmcapriotto
      Thanks to our Partner, NAPA Autotech
      Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.
      Thanks to our Partner, NAPA Autotech
      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.
      Contact Information
      Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Our Sponsors



×
×
  • Create New...