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Part Quality in general, on the decline

Joe Marconi
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ncautoshop Proficient

ncautoshop

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Agree completely. We have more pull in volumes. I think the more attention we bring to the issue and the more folks who speak out the better chance we have at improvement. As you know I've been in contact with my reps. If anyone has input on addressing this on a wider scale I'm on board!

 

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Dustin Rutkowski Contributor

Dustin Rutkowski

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I agree 100%. But one question about dealer part comebacks. When I get a comeback my parts places will let me submit a labor claim so I can be reimbursed some labor. What happens when a dealer part fails? Are we out the labor and they just warranty the part?

ncautoshop Proficient

ncautoshop

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Posted
  On 2/24/2014 at 2:59 AM, Dustin Rutkowski said:

I agree 100%.   But one question about dealer part comebacks.  When I get a comeback my parts places will let me submit a labor claim so I can be reimbursed some labor.  What happens when a dealer part fails?  Are we out the labor and they just warranty the part?

Ford is the only one that I know of that offers labor compensation.

 

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  • 2 weeks later...
alfredauto Experienced

alfredauto

Posted
Posted

I agree with the parts quality, frustrating at best. I don't see a solution, new cars are made cheaper every year with parts that are designed to be just good enough. We had a 2012 Hyundai sonata in today 44k miles and the starter was junk. 2014 Subaru 7k miles tranny leaking like a faucet. Dealer took the hit on both under warranty but it scares me to see the crap the manufacturers are producing. Hopefully the aftermarket will step up and make parts superior to the OEM, we are starting to see it on some items. Steering racks are a sore spot with me, Try a Cardone rack sometime and see if outlasts the test drive. Nothing like doing a job 2 or 3 times to make a tech want to quit.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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