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It was only a matter of time I guess until I got my first bounced check from a customer. It was his first and only time here and of course he is not answering the phone or returning my calls. Is there any course of action I can take from here? It was for $210. It could have been much worse but still that is my money and I want it back!

Posted

Well, we have had the same experience in the past and this is the main reason as to why we do not accept personal checks. When we had a bounced check or check with no sufficient funds, we took it to the local small claims court house and filed the appropriate paper work. They ask for a copy of the check, customer information, etc. Its amazing how fast someone will pick up the phone with the caller id "____ Court House".

 

We had customers wanting to pay over the phone in addition to the bounced check fees! We preferred not to deal with these haggles and eliminated check as a form of payment.

 

Best of luck!

Posted

I try to only take checks from customers I know. Once in a while I get stuck with one but most (not all) are resolved when I sent them to the DA's office. Lots of crazy paper work, you know, "describe the individual - when did you recieve the check - how often did you try to contact the person...etc..etc..etc.."

 

One thing I refuse to do years ago (law has changed somewhat now) was excepting half cash - half check. According to the state "Legal tender nullifies any other form of payment." In other words, cold green cash is all they have to honor so the DA won't do anything about the check. (Been there...got burned)

 

The other trick I used to pull, but the banks got wise to it is this. Take the bad check to the bank and ask if a lower amount will cash out. (You just guess on the amount... Vegas bet at this point) If something around 20 dollars or so less will clear then I would proceed as follows. I would go get a bank deposit slip fill it out (you've got the account number and name) present the deposit slip with the appropriate amount of cash and hand them the bad check. Then ask if this will clear. Of course it will because you've provided the additional amount. Now you cash the check, OK, ya lost 20 bucks or so... but you clean their ass out in the mean time. Oh, I've got a few anger "shotgun" threating phone calls over this stunt. LOL which of course amount to nothing but a whole lot of hot air.

 

These days, most banks won't let you do this trick, or at least I haven't tried it in years (decades) Basically, I don't take their checks anymore. nuff said.

 

Oh, why does it work? Because you don't need a signature to put money in... only to get it back out....and you've got that on the check already. LOL

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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