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Hi from Marietta, GA!

b1qwkbird

By b1qwkbird
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b1qwkbird

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I am Ben Davis, owner of Davis Performance in Marietta, GA. I have been in business since June 1st 2013 and have had a very positive experience so far. My background is as a technician for 17 years, which progressed into becoming a master technician and learning the various aspects of the business. I spent 2 years as a service manager and handled (what I thought was) everything in the shop from inventory to closing out at the end of the day. As an owner I have found that I absolutely did not handle everything and my original business model as a one man show is not the most efficient way to get things done. As a result, I have now hired one technician, have a technician that was working part-time for me starting full time in a couple of weeks, and am contemplating hiring a service writer so I can focus on being an owner and growing the business. My shop is not located on a main road but is in the middle of several main roads so it is not much of a hassle to get here, however all of my advertising is word of mouth and craigslist. I have been reading the forums here on my kindle at night and have gotten a lot of great knowledge and advice. I am excited to be a part of this community and look forward to expanding my knowledge even further.



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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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