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Posted

After some strong consideration and thought I signed up with Kukui 2 weeks ago.

 

I know there has been some discussion about Kukui. I was told it takes them about 3-4 weeks to fully set up a website and then to introduce the shop owner to the "dashboard" or control panel. I guess I can count myself as one of the lucky ones as I have my site up already.

 

check out the site, I haven't filled out a lot of the more specific info such as the About Us page however this is a good starting point. Also I am not too fond of the pictures I had sent in for them to use but I didn't have too much prepared so those will be up for a little while until I can get some of my photographer friends in to snap some pictures.

 

www.mspecperformance.com

 

 

Let me know what you guys think.

 

 

 

  • Like 1
Posted

Thanks guys! I am not too fond of the pics that are up there now, lots of clutter in them I think. Will have new pics up soon but thanks for the kind words!

 

Working on the team bios and gotta snap some pics of the crew.

  • 2 weeks later...
Posted

So, any new feedback/updates on the service? I spoke with customer link today, and they sounded pretty good. Just curious about your experience so far.

Posted (edited)

Were you featured in a R+W article of some sort? You shop looks very familiar.

 

In regards to changes, I would add your address to the top header bar of each page. Make it clickable, so it opens google maps. I would also add a menu bar button for "photos" to show off your shop and staff. This makes the page a bit more personable.

 

Looks great!!

Edited by Wes Daniel
  • Like 1
Posted

Hey thanks Wes!

 

No my shop wasn't featured but I guess that is a great compliment! Those are some random photos I posted on our facebook page. To be honest all I can see is CLUTTER CLUTTER CLUTTER! The photos tab is a great idea, we originally had that and I do have a ton of pictures but I was unsatisfied with the messiness of the shop so I had them take it off for the time being. I do plan on doing some sort of photo shoot so I can have more presentable pictures for the site. I will ask about the address bar.

Posted

I actually really liked it too & whatever Wes said.

 

If your URL belongs to you not the Kukui, i'd load your pictures using Picasa service. this way (only guess on my part) Google may like your pages better than otherwise.

also if you have regularly issues newsletter, leave a spot on the page(es) for the customer to be able to sign up for it..

  • Like 1
Posted

Write something you'd write on Facebook. Something you care about. What the latest and greatest BMW snafu, what makes maintaining one car more important than the rest of them. Have something funny or quirky about your area where you are at or about your shop. Make it as personable as possible so people who read it can relate. Include the latest special, so they know to look for it in the latest publication. Most important put it on your schedule to create one every whatever the period you want it to go out and 2 weeks in advance of the actual date so you don't have to drop everything and start haltingly writing the stuff. m2c

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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