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A Priceless Chicken Salad Sandwich

Joe Marconi
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Gonzo Grand Master

Gonzo

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Nothing like helping someone with their car and then fit it a little person to person involvement into it. This is far beyond the little "extra" we all do when we have a car in the shop, you know, like... "I saw your tire was low so I added some air to it." or "That door handle was loose so after I finished the brake job I tightened it up for you... no charge BTW." The "sandwich" represents that we see our customers as more than our next paycheck.

 

Wish we all could offer a chicken sandwich to our customers. Sometimes, it's just the right thing to do.

 

And, to do it...shows we care.

 

Great story Joe

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Gary A Community Regular

Gary A

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Chicken salad for the soul, isn't there a book on that? Great job Mike and great job Joe - when things go bad it reflects on the leadership, when things go good it reflects on the leadership too. I've been to Joe's place a couple of times and Joe walks the talk and has a great group working with him

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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