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Do we really want low priced parts from Advance, CARQUEST, NAPA & the rest?

Joe Marconi
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Pjauto Enthusiast

Pjauto

Posted
Posted

I don't like cheap parts. I don't like the come backs from them that taint my reputation. I don't like them because honestly I make more money off more expensive parts.

Quality shop owners should be the ones dictating the parts we have available not the bottom feeders. I think the big box parts stored who cater more toward the do it yourself guys are the ones driving the prices down to serve them and not us.

One way to combat this would be for us to use vendors that are there for us and not the do it your self guys. Because they are more apt to listen to our needs. We have a place in town called The Parts House, I use them the vast majority of the time. Their service is far more superior because they work off commission and not low close to minimum wage.

Why would we use the big box chains over the good guys?

  • Like 2
  • 10 months later...
hddm3 Apprentice

hddm3

Posted
Posted

all we have is the big box. ive been using rock auto lately. good or bad its what I have available.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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