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And now we have, Repair Jungle?

Joe Marconi
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nmikmik Enthusiast

nmikmik

Posted
Posted

I agree with you Joe,

 

The statement above sounds like an oxymoron, but unfortunately does not surprise me a bit.

What i think (and hope) this will achieve, is to do exactly what it is intended - give the "price shopper" customers the lowest possible price and give the "car count only" shops what they want - the car count.

It should also give us another boost to remind us why are we in this business and why we should give our customers reasons to not even consider a service as "Repair Jungle" .

I'd really like to see the Yelp (and alike) reviews of the business after it goes through the "Jungle". They may as well call it a "Bait and switch Jungle" imo

I am also wondering how much this "service" cost to the shop. I doubt it's free even to the customer, considering his "satisfaction" :)

nmikmik Enthusiast

nmikmik

Posted
Posted

So the "winning" shop not only gives up the very last bit of possible profit (please note I am not using it as a dirty word) but also has to pay for it. I mean, that's a great business model for the Mr. Fred Yu, but for the shop is literally and figuratively speaking a loosing proposition. If the "bait and switch" tactics used to be pretty much a move out of despair, now with the "improved system", it will become a rule of the road for these shops.

  • Like 1
FROGFINDER Rising Star

FROGFINDER

Posted
Posted (edited)

The customer is armed with more "knowledge" but little wisdom. In most cases people just hear BLAH BLAH BLAH PRICE. Check out what your GOOD customers tweet about you. It might surprise you. I saved a customer $1000.00 on a repair only to have her daughter curse us on twitter. Wait until the Liars app becomes common. The customer will be able to record your voice pattern and scan your face to be able to tell if your employees are lying or not.

Edited by FROGFINDER
5 Star Auto Spa Community Regular

5 Star Auto Spa

Posted
Posted

Hey Joe, in that situation you described above with the broken valve spring, do you charge the customer a diagnostic fee to find the "real" issue or just the parts and labor required to fix the issue after you have found it? If you do charge a diagnostic fee to find the issue in these type of situations, do you think you lose out on some customers who feel as though they do not want to pay for the diag. fee because they THINK they already know what the issue is?

Gary A Community Regular

Gary A

Posted
Posted

This is the most bizarre thing I've heard of. Just keep building solid relationships and trust with "the right customers" and this will not even phase you. Drive down prices? When the parts manufacturers, insurance companies and tax collectors lower their prices I'll lower mine. Even though more people seem to be price conscious with the information on the internet we must stand our ground to remain in business. As an industry we must not give in to these types of customers for they make up a low percentage of work that we really don't need. It is always the high maintenance, price shopping, high demanding customer that give the most grief and least profit. Why do we fall for this?

mspecperformance Mentor

mspecperformance

Posted
Posted

I do my best to brush off the price shoppers but here is a better question... Do you give out phone quotes? If the customer says "I've had it check and I need this" do you just give them a price?

 

I have been debating on a policy of not giving phone estimates however I don't think that would go over well without the right approach. I've seen it done in the martial arts business industry, many franchise schools don't give phone quotes to get people to come in rather than price shop.

phynny Community Regular

phynny

Posted
Posted

Yes, we do charge a diagnostic testing fee. We must. We knew from the sound of the engine and the way that is was running that it was an engine related problem. We sold a compression test, leak down test and once we determined the cylinder, we went back to the customer to ask for time to remove the valve cover.

 

The customer was actually greatfull at that point, for not just doing a decarb. Many shops fear charging for diag testing. If explained correctly you will not have the a problem. We always give the customer a visual inspection and a road test, with pulling any codes and a consultation before we start, for no charge.

 

Joe I'm confused at your posts. I seems to me that you clearly don't charge for diagnostic time... Could you further elaborate on your reasoning?

ATLAuto Rising Star

ATLAuto

Posted
Posted

Joe I'm confused at your posts. I seems to me that you clearly don't charge for diagnostic time... Could you further elaborate on your reasoning?

 

I asked myself the same thing. However, read further down, and Joe explains it. They don't sell generic diagnostic time; rather, they sell diagnostic tests, like a charge for a leakdown test or a compression test (see below).

 

With that said, I am very interested in hearing this elaborated upon myself.

 

But, after that we sell Diagnostic Tests...not time...we don't sell time. No likes to buy time. You go to the doctor with a pain in your shoulder and the doctor orders an X-ray. You pay for the X-ray, not time.

 

Then, as with a doctor, we disucss the results of the test and then the repair to get the car fixed.

 

Make sense?

 

Oh, the only fear I have with diag testing is doing work for the wrong customer. Again, when explained correctly and offer them a visual inspection and consultation first at no charge, they are fine.

phynny Community Regular

phynny

Posted
Posted

For example, a customer comes in the shop complaining of a noise in the wheel when they turn right. To "diagnose/troubleshoot" a noise like that you would test drive the vehicle. So would you charge for that or no?

Dan Reichow Contributor

Dan Reichow

Posted
Posted

I got online and reviewed Repair Jungles site , not sure what the issue is we have a half a dozen sites out thier now , some of us as shop owners use software that are partners with these estimating sites.

The one thing that did shine on thier site is that the client will have reviews to look at and lets face it , most clients our already looking at reviews to help determine the shop they will use.

 

My belief window is that clients our still looking for Quality first , Convienance ,Warranty, Then Price.

With this said I think you can use any of these sites without being the lowest.

 

We as shop owners have a tough road to follow with the internet influence. We still have not even touched the surface of what one will do and what is to come out of the internet.

 

I do not belong to any of these sites nor do I intend to. I still like the most of who is on this forum believe to keep a clean , well trained staff and give more then is asked for will win the majority of the time.

 

Thanks Dan

 

 

FROGFINDER Rising Star

FROGFINDER

Posted
Posted

I guess I caused a lttle confusion with my testing diag policy? Let me explain. If a customer comes to us with a check engine light, one of the first things asked is, "How much will it cost to fix" or "How much to diagnose it". Years back I would tell the customer to read the codes and diagnose the problem is $xx.xx. That would lead us down a path of no return, "How Much, just to see what's wrong? Will you take the diag fee off the repair? Other shops don't charge diagnostic charges!" On and On and on.

 

Soooo, now when the customer comes in with a check check engine light, here is the process:

  • Educate the customer about the check engine light
  • Inform the customer that until we access the on board computer, we really do not have a direction
  • We inform the customer to access the codes, a road test (if possible) and visual inspection will be performed at no charge
  • After the intial checks, we will then discuss what testing is needed to start the diagnostic process
  • We then sell the tests after the intial no charge checks
  • Perform the tests that were authorized
  • We get back to the customer after the tests are done
  • We sell the repair
  • End of process

There are other variables, such as more testing needed, intermitent problems, etc. But this process has been a gold mine for us. We give a little in the beginning, and we end up selling the needed tests, with very little push back, if any, from customers.

Treat others as you would want to be treated.

 

 

"You have to attract the minnows or the BIG FI$H WON'T COME" B)

mspecperformance Mentor

mspecperformance

Posted
Posted

Joe,

 

When you say "visual inspection" does that include time on the lift if something needs to be inspected? What if you are required to remove SOME or A LOT of covers, shields, etc to properly visually inspect. Do you charge then or do you still comp.

 

I am intrigued by your process it looks like it would work really well for those on the fence customers that can be good customers. I am just worried about all the wasted time with cheapy price shoppers. One of my pet peeves is I HATE dealing with price shoppers so my initial fee for checking, inspecting, diag usually turns them away. It has been my philosophy for the last few years that giving things away is devaluing your product/service so I always try to throw a price on anything we do as long as there is value and work that has been put forth.

phynny Community Regular

phynny

Posted
Posted

Do what works for your business obviously, but Joe, that is not charging for diag. It symantics right? At best your giving half off diag which really suprises me after reading most of your posts on here. The vast majority of the time the problem can be discovered by the handy-dandy scan tool so to me that is diag time. But hey, if it works then carry on :).

 

Jeff, we are $80/hour and when someone calls for a "scan", I tell them it will either take 1/2hr or an hour to diag 95% of vehicles we see. If we need more time we call the customer but that is extremely rare and when it does happen the customer almost always knows it's coming because its normally an ongoing problem.

phynny Community Regular

phynny

Posted
Posted

Jeff, these free scans will be gone soon. I know of at least 2 if the major parts distributors that are stopping them. And the free battery, wiper and whatever else they do. Too much liability and kickback when the scan a car, sell a part and it doesn't fix the problem. Batteries are just too hard to get to for them.

5 Star Auto Spa Community Regular

5 Star Auto Spa

Posted
Posted

Joe,

 

Since you do the following for free: pull codes, test drive, and visual inspection, do you ever have issues where after the test drive and putting it on the lift to do the visual inspection you are able to find the issue without charging the customer for diagnostic testing? I think people are getting confused here as sometimes a test drive and visual inspection is all you need to find the problem but time is still spent in performing the test drive and putting the car on the lift and doing the visual inspection. To me, obviously this is part of the diagnostic process, and requires time and money to be completed even through a lot of the general motoring public does not think the same way. How do you handle these types of diagnostic charges?

mmotley Proficient

mmotley

Posted
Posted

That is the point I wanted to make Joe. Give them 10 minutes up front. You will spend that much or more trying to explain why you need the test time anyway. Then after pulling codes and doing a visual you are better "equipped" to sell the testing time. I will give 10 minutes to make 1-2-3 hours and the customer will be more comfortable with the process going forward.

 

I completely agree with Joe and Jeff. Just my opinion, but I think even saying that the customer is getting "10 minutes" is a stretch. A ~$50 scanner from Harbor Freight, that you keep in your desk drawer, and use to pull codes for free is GENIUS. I am assuming a lot here, but I bet this is how things probably go for a customer at Joe's business

 

Cust - "My check engine light is on. What does it cost to find out what is wrong with it?"

 

Joe - "Well, we don't charge anything to hook our scanner up to your car. Let's go out there real quick and take a look"

 

~Literally a 30 sec. walk out the front door and plug in the scanner~

 

Joe - "Hmmm, that's weird. It is showing a P0300. That is kind of a vague code, so we'll have to let one of the mechanics/technicians do some diagnostic work to figure out what is setting that code"

 

TIMER ENDS HERE. At this point, Joe probably walks the customer back inside and starts taking down customer information. Lets them know about a $49.99 fee to check spark plugs, fuel test, etc. All in all, he spent $50 on a cheap scanner and AT MOST 10 MINUTES. In reality, probably more like 4 minutes. And he will get more customers in his shop because he 'doesn't charge to check out cars'

 

Scenario #2:

 

Customer - "My car shakes when I drive down the road. How much do you charge to check it out"

 

Joe - "We don't charge just to take a look at it. Let's go for a quick ride"

 

At this point, you could walk outside and see a flat tire in the back on the passenger side. Skip the test drive and sell a flat repair. Inspect brakes while you have it in the shop. Or maybe the tire shop down road forgot to tighten a wheel and it's about to fall off. You see it and save the day! Now you are a hero, tightened the wheel for free, and probably have a customer for life. Or you go on to test drive...

 

Literally drives the car 3 miles and come back

 

Joe - "Hmmmm, I've never felt or heard something like that. Strange. I think we'll have to put it on the lift and get some diagnostic tools on the car to locate the source."

 

Again, Joe walks a new customer into his shop and starts taking down information. All while the other shops who told that customer they charge 1 hour diagnostic time to even look at it, are sitting around wondering why no one is coming in. And it's all because Joe is giving away FREE diagnostics

 

Let's admit it. Refusing to even look at a car without diagnostic time is really translated as "I want money up front because if it's something easy, I wan't to get that money for doing nothing." If it's hard or complicated, stop, ask for diagnostic time, then proceed. Something tells me Joe has given away more "free" diagnostic time that, in the end, made him 10x what a 'diagnostic fee' would have made him.

.

.

.

.

Or I could be completely wrong, and Joe will correct it... for free ;)

  • Thanks 1
mspecperformance Mentor

mspecperformance

Posted
Posted

Been getting a lot of phone calls for price quotes and "check my problem" out. Lots are getting turned off by the initial diag fee. Wondering if I should try Joe's method. I can't help but think these are bottom feeder customers that I am trying to avoid.

mspecperformance Mentor

mspecperformance

Posted
Posted

Jeff,

 

 

I am going to work on some phone scripts to try out. Try to get out the reluctant ones to come in. I always feel if the customer is borderline, I think the difference will be in customer service and showing how different our operation is than practically every other shop.

  • 4 years later...

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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      Commission Mankind
      Show Notes with Timestamps
      Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement. Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic. Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode. Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces. Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful. Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion. Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement. Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude. Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement. Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities. Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values. Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media. Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities.  Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode. Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing. Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops. Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement. Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return. Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations. Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities. Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served. Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically. Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts. Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill. Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions. Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support. Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities. Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building. Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback. Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Managing Time & Tasks When You're Overwhelmed [E141] - The Auto Repair Marketing Podcast
      By carmcapriotto
      Sometimes life just doesn’t slow down, does it? Between running a business, managing a team, and balancing everything else, it’s easy to feel like you’re drowning in tasks. If that sounds familiar, you’re not alone.
      Hi, I’m Kim Walker, and today I’m sharing my personal journey through a season of overwhelm—and how I’m finding my way back to productivity and peace. This episode isn’t just about getting things done—it’s about giving yourself the grace to start where you are and take small, meaningful steps forward.
      So, take a deep breath, grab a notebook, and let’s get organized—because even in the chaos, we’ve got this
      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.
      Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 
      Lagniappe (Books, Links, Other Podcasts, etc)
      Stephen Covey's Time Managment Matrix 
      Remarkable Tablet 
      Time Blocking
      Show Notes with Timestamps
      
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Rev Up Your Customer Service: Merging Tech and Personal Touches for Success [E203] - Chris Cotton Weekly Blitz
      By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.




      Check out their podcast here: https://autorepairmarketing.captivate.fm/


      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


      In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty.
      He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty.
      Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship.
      Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business.
      Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood.
      Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success.
      Introduction to Supercharging (00:00:09)
      Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights.
      Guest Introduction and Technology Discussion (00:01:12)
      Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry.
      Personal Customer Experience Anecdote (00:02:21)
      Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service.
      Switching to Apple Products (00:05:49)
      After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had.
      Apple's Exceptional Customer Service (00:08:00)
      Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products.
      Starlink Customer Experience (00:09:14)
      Chris recounts his positive interaction with Starlink customer service while setting up internet for travel.
      Importance of Merging Technology and Personal Touch (00:12:15)
      Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences.
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


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