Pricing markup matrix advice

[autoguy]

Alldata has a little write up on price matrix I found online. 

wp-ad-repair_parts-pricing-matrix_0.pdf

[Hands On]

I worried about the disconnect a service writer would create between my customers and myself. What I do is still remain at the shop to greet customers and discuss repairs. As soon as the conversation turns to price I say "I will have (service writer name) work you up an estimate." This immediately takes me out of the equation for pricing and I avoid that situation where I might want to discount  something for someone I have made an emotional connection with. If my write is not available I will say "Let me see what the computer says that costs." This again takes me personally out of the pricing equation and puts the blame for the "mean high price" on the computer. 

 

These are just ways I make it easier for me to live with charging what I need to in order for the shop to survive.

Edited May 27, 2019 by Hands On