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Break Your Arm? Use Our X-Ray Machine!

Joe Marconi
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Gonzo Grand Master

Gonzo

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Posted

That made me chuckle. LOL So true. It just goes to show how "professional" some people treat the craft of auto repair. It seems to me that a lot of people consider the use of an auto mechanic as something that is not that important.... because they can fix it theirselves. Or, at least they think they can.

These places that offer such services are just grasping at any angle to sell their wares. What I've found out, over the years I've been doing this is that those people that are looking at car repair as something they can handle by themselves and then try... usually end up at a repair shop with an attitude. This attitude usually causes even more friction between the mechanic, the service writer and the new customer. They want it cheap, quick, and don't want to be told that all the work they did to their car was either wrong or not neccessary.

It chaps my arse to deal with these "scanner" reading misfits.

If I ever see a doctor offer his equipment for my personal use I for one would run like hell to another doctor.

phynny Community Regular

phynny

Posted
Posted

They do it because they sell a ton of unneeded parts. Oxygen sensors out he wazoo due to lean conditions.

 

HAHAHAHA, so very true. We replace so many cats and o2 sensors due to autozone and advance auto wanna-be techs.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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