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Have Some People Kept Their Cars Too Long?

Joe Marconi
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HarrytheCarGeek Experienced

HarrytheCarGeek

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Yes, I am seeing this. In my opinion, this is a ruined customer to a certain degree. You will have to balance your perspective as to what kind of revenue you will expect from this type of customer if he is the type that is rolling the dice.

 

If they have neglected maintenance, any major work you do, they may expect the car to be "fixed" for another "long" while, just to be back in the following week.

 

If they have been the regular maintenance customer, I am not afraid to keep up their cars since I have probably replaced struts, wheel bearings and other major components.

 

The point is, don't get stuck with neglected old clunkers, ask for deposits, and always watch your bottom line like a hawk!

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Aftercrashman Newbie

Aftercrashman

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New car sales are experiencing sales that are showing very promising signs to a recovery of sorts for some, this good news is for those twisting wrenches on the newer stuff (collision services) that rely heavily of the dollar value of repairs needed not exceeding the thresholds set up by those who profit from someone else s loss (Insurer and re builder of salvage) as salvage has been in record territory at the auctions for the past several years.

 

As for keeping them running for as long as possible consumers can be suggested to but never demanded of and should a VO (vehicle owner) choose to negate necessary services we can not "Not" service them when asked to.

 

Just pity the folks who purchase the old cars showing up with little or no service records and the song and dance by sales people how well this car has been meticulously maintained all the years it's been in service with the previous owner. Pity? Perhaps but certainly it's all business all day!

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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