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How To Sell Add On Services

CAautogroup
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CAautogroup Collaborator

CAautogroup

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I'd like other quick lubes opinion in regards to selling add on services with a basic oil change, since as well all know we rarely make a profit off just changing the oil and filter.

We currently are doing well with selling cabin and engine air filters simply by taking it out and showing the customer so they themselves can "make the sale" by just looking at the condition its in.

But how do you approach selling oil or chemical additives( engine stop leak, oil treatment, octane boosters)? Is it worth it to have in stock or will they just be another product collecting dust on the shelves? How would you price these items? And have you had any complaints from customers?

 

What other add on services do other quick lube and oil change shops have in mind?

 

 

 

 

Thanks for your thoughts.

phynny Community Regular

phynny

Posted
Posted

Things like engine stop leak or horrible on vehicles so I do not sell them. Octane booster does nothing so it does nothing for a customer. I would push the higher end synthetic oils due to the improved engine life and better fuild mileage. Do you do tire rotations or anything else?

5 Star Auto Spa Community Regular

5 Star Auto Spa

Posted
Posted

Don't really sell any additives like that at our shop either. I do know that we have had some CSA's that had previous employment at Jiffy Lube and I've been told that they do sell a lot of those services though. I would be interested in learning how quick lubes such as Jiffy Lube have been so successful in selling those types of products as well. Here at our shop we sell the following mostly as add on services from oil changes:

 

1. Tire Rotations

2. Engine and Cabin Filters

3. Battery Replacement/Terminal Cleaning Services

4. ATF and Coolant Exchange Services

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