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Warranty Companies' Shady Practices.

HarrytheCarGeek
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phynny Community Regular

phynny

Posted
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Years ago we did, but not any more. Too much of a pain in my opinion, it's hard enough getting paid from the used car dealerships.

HarrytheCarGeek Experienced

HarrytheCarGeek

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Joe, thank you for your excellent reply. I have been knocking heads with them for a while, but they are getting worse at not providing written approval or authorized amounts.

 

I had a bad experience where one of them had approved an amount and then called the customer and had a different settlement with my customer, when it came time to pay they told me that they were only paying me half of the authorized amount and that the customer had agreed to pay the rest, needless to say, the customer then tells me he doesn't have the amount then due. The car had to sit on my lot for six weeks.

 

From there I always asks for written confirmations or approvals, and instructions for submitting invoices. They want to do everything verbally.

Edited by HarrytheCarGeek
bigdonstang Explorer

bigdonstang

Posted
Posted

We have seen a few of those so called warranties and it's always a bad experience. They haggle about price and question every repair. The only reason I even do business with them is to help the customer.

Formerdealertech Newbie

Formerdealertech

Posted
Posted

Most of these aftermarket warranties are worse than useless and should be illegal. Sooner or later these companies will be investigated and the government will put a stop to these scams.

phynny Community Regular

phynny

Posted
Posted

Just had one yesterday it was called "CARS", out of a $426 bill they paid $35. They told me they priced 2 coils on a 2007 BMW 525 for $40.... I told him exactly what I thought of them.

phynny Community Regular

phynny

Posted
Posted

What an absolutely ripoff company. The dealer who sells that warranty should be ashamed.

Completely agree, and the customer paid over 2 grand for the "warranty". I am in the wrong business.

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