Warranty Companies' Shady Practices.

[HarrytheCarGeek]

Do any of you do warranty company work?

 

I regularly have done work for them, but now I am having a difficult time from them to issue written amounts and authorizations.

 

 

[phynny]

Years ago we did, but not any more. Too much of a pain in my opinion, it's hard enough getting paid from the used car dealerships.

[Joe Marconi]

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[HarrytheCarGeek]

Joe, thank you for your excellent reply. I have been knocking heads with them for a while, but they are getting worse at not providing written approval or authorized amounts.

 

I had a bad experience where one of them had approved an amount and then called the customer and had a different settlement with my customer, when it came time to pay they told me that they were only paying me half of the authorized amount and that the customer had agreed to pay the rest, needless to say, the customer then tells me he doesn't have the amount then due. The car had to sit on my lot for six weeks.

 

From there I always asks for written confirmations or approvals, and instructions for submitting invoices. They want to do everything verbally.

Edited June 14, 2013 by HarrytheCarGeek

[bigdonstang]

We have seen a few of those so called warranties and it's always a bad experience. They haggle about price and question every repair. The only reason I even do business with them is to help the customer.

[Jeff]

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[xrac]

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[Formerdealertech]

Most of these aftermarket warranties are worse than useless and should be illegal. Sooner or later these companies will be investigated and the government will put a stop to these scams.

[xrac]

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[phynny]

Just had one yesterday it was called "CARS", out of a $426 bill they paid $35. They told me they priced 2 coils on a 2007 BMW 525 for $40.... I told him exactly what I thought of them.

[xrac]

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[phynny]

What an absolutely ripoff company. The dealer who sells that warranty should be ashamed.

Completely agree, and the customer paid over 2 grand for the "warranty". I am in the wrong business.