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Posted

One new feature that we're adding today is a "Best Answer" feature, so that the topic starter can mark the reply that suited them best. This will help readers jump to the solution. For now, we've only enabled it in the forum Need Business Help? Post Here!

 

 

Basically, the topic starter will see a button called "Best Answer"

 

Bestanswer New.JPG

 

Once they click that button, that post will be marked as the best answer for that topic

 

Answered.JPG

 

On teh top of the topic, readers will see

 

Best Answer.JPG

 

We'll add this to the other forums in the coming weeks after we see if it catches on.

  • 4 weeks later...


Posted

We've added this feature to a majority of our forums to help identify the "Best Answer" chosen by the topic starter.

 

You can go back to any earlier topic, and as long as you are the starter, you cac mark the "Best Answer". Hopefuilly this helps navigating a bit as well, especially for new members and guests looking to become members.

 

The forums below now have this feature:

 

General Automotive Discussion
Non-Automotive Discussions
Outside The Shop

Marketing, Advertising, & Promoting
Banner Programs & Franchising
Management Software, Web Sites, & Web
HR Topics, Hiring, & Firing & Training
Workflow Management
Accounting, Profitability, & Payroll
The Customer Experience
Automotive Products & Services

Repair/Diagnostic Help & Tech Tips!
Back to the Dealer?
Right To Repair Act
Automotive Shop Tools & Equipment

Auto Body Marketing
Insurance Companies
Parts, Paints, & Supplies
Auto Body Shop Efficiency

  • Alex unpinned this topic

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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