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NEED HELP! customer wont pickup her vehicle....

PARKSINDUST
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PARKSINDUST Apprentice

PARKSINDUST

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First off customer okay'd job on 11/21, advised what needed to be done and customer kept avoiding my calls. Called her about every week, then about two weeks ago called her and left a message (she didnt answer, surprise surprise) and advised that if she didn't pay the remaining bill what we did on the vehicle and pick it up, then we would have it towed at the end of the day on Friday two weeks from then. Never called, never showed, had it in our shop for 3 months. The towing company had to contact the authorities in so many days so its not considered a stolen vehicle, then customer calls my tow guy and bit#@%S out his son, then they call the police. So now do I have to call the police or take it to small claims court??

Does the mechanics lien actually work or stand up to authorities or the court?

How much can one shop charge for storage fees? its been in our shop since November, I could charge that, it has taken up our 2nd rack and lost us money.

Now they dont want to pay the bill or the tow fee, how do I go about this, please help

 

Thanks

 

AK

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PARKSINDUST Apprentice

PARKSINDUST

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We had to tow it out, but he is a good friend of ours, and is helping us with the process and wouldn't release the car even to the police, but advised them that she never raised a fuss when it was taking up space in our shop, but since having it towed hhas raised hell, the cops understood. Never wanted to have to contact authorities but now she is refusing to pay the bill. I will contact an attorney and see what he says about Colorado law, thanks!!

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Gonzo Grand Master

Gonzo

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If there is a shop owner who hasn't had this happen... they're not telling you the truth. Because it has.

Defiantly seek legal council (attorney) in your state that you trust is the first thing to do. Laws change and knowing what is legal is important.

Find out what your legal issues are with the car, the owner, the storage, the police, and the tow company.

 

Here in Oklahoma, I can file a lien on the car after it has been in my possession for thirty days. I then file a claim on the car through the proper channels. I include the original work order, dates and times that I've tried to contact them, the last known address, phone, etc... including any tow fees, storage fees,etc...(I charge 30 dollars a day storage) Our storage fees start after three working days of completion on the job. Oklahoma does not require a pre-work signature for approval. But your state might. If so... did ya get one? It takes another 30 days or so to get the release for the title. After that, I decide whether to scrap it, or sell it... as is. Right in front of the shop, AND... I call the customer one last time to tell them that they can buy their car back if they'd like to come down to the shop. LOL... they never do... but I sure like rubbin' it in. LOL

 

It happens, in fact I've got one right now that I'm about to file on. Crazy ain't it... they buy a car, they drive it... and then leave it... I guess hard times and bad decisions go hand in hand.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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