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A Lot to be Thankful For

Joe Marconi
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Gonzo Grand Master

Gonzo

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Joe, you definetly have your priorities in line. Business and family, family and business. We all have to bow to Mother Nature. Well put my friend...

Gary A Community Regular

Gary A

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Posted

Great post Joe. I too was on my way to a better October than last year. I was without power all week at home and the shop. I managed to finish a couple cars that were in the shop with the air left in the compressor. Nobody was really around all week anyway with all the chaos that this storm caused. I am very thankful, the inconvenience was the worst of it for me. My family is safe and I have great employees to be thankful for. I am also thankful for the many friends that gathered together and offered their homes (those that had power). Joe I would also like to say God only knows what may have happened if you were not there to help your neighbor. Asthma can be deadly. A friend of mine had lost his wife from an asthma attack. It is really great when people reach out and help their fellow man in times of trouble. I love these stories....

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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