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I was wondering what other shop owners are using to recommend brake fluid servicing. I just searched on line and came across a site that explained it and showed several tools and methods. They showed strips, a refractometer and also a tool I've never seen before, an electronic tester that measures the fluid's boiling point. After not doing these types of services in the past I am looking for ways to educate customers on why they need replacement especially with all of the negativity that some people have about changing fluids. Many people that come to our shops are sometimes worn out by the up sells that they experience at the dealer. I personally think the dealer does a better job sometimes of keeping people on proper maintenance schedules. I know it all boils down to the relationship with the customer. It can be hard though when it is a new customer. I don't have a problem recommending these services, I know that I want good fluids in my own car. I'm just wondering what others are experiencing and doing about this.

Posted

We did this as regular maintenance when I worked for a Honda dealership. Don't do much promotion of that in my shop. Probably should. Its not a hard service to perform.

Posted

We suggest brake fluid service by age and condition. If we are doing brake work we suggest an brake fluid service as well. Many expensive brake system hydraulic repair's can be avoided if the brake fluid is kept in in good shape and the abs activated from time to time . The thing about fluids is that if you take care of the fluids the hard parts tend to take care of themselves. B)

Posted

We use test strips. We usually try to bundle the fluid flush with a brake job but it does not always work that way.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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