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Let the Wheel Fall Off!

Joe Marconi
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Gonzo Grand Master

Gonzo

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Posted

Good one Joe... and yes, I have run across the same thing myself. It is about the cost, it is about the frustrations of daily life, and yes it is about the car. So many jobs are sent back out the door due to the lack of cash.

I read an article the other day that stated "The cost of a repair is not the issue" are you kidding me??? Of course it's the issue, if it was free then they would have it done. dah!?!?!

 

The economy is a long way from getting back to the way it was in the 90's, and it may take some time before that ever happens. But, in the mean time letting the customer know that we understand their frustrations is the best thing we can do.

Gary A Community Regular

Gary A

Posted
Posted

Yep me too after property tax increases on 2 properties I just had to tell my wife honey the wheels are just going to have to fall off! Lol

 

Good job Joe, We must try to put ourselves on the other side of the counter sometimes

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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