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Posted

just saw the name come up a couple times in the forum but couldn't find a thread explaining it

i went on their site and didnt understand fully as im currently in the shop and dont want to call and get answers and more info now

but i dont want to wait to get home either lol

so is it a tech help hotline?

is it a monthly subscription? or per call cost

currently using all data but i read some of you guys have both?

any more info on explaining this would be great!

thanks in advance!

Posted

It is a monthly subscription to a site where people post repairs or known fixes to problems. I didn't start using it myself until about a year ago and wish I had done it years ago. If you have a question about something you are working on, 95% of the time someone else has seen it and posted the fixes. (ex. A/C inop on a 06 Ford Fusion--system mechanically is perfect--told to check for codes and found bad temp sensor in dash--over 40 responses to this fix for a problem I had never seen before) This monthly subscription has saved me countless wasted hours trying to diagnose a problem. They also have posted a lot of the actual factory diagnostic and pictures if you need it. Works much better than my mitchell a lot of times. Identifix is tied in with the iATN network but has a lot more detailed information.

Posted

the absolute best resource for tech info....yes it is a subscription and it pays for itself in the long run. I am a owner/operator and have used identifix for 5 1/2 years now. When you are the only tech and you get stumped as we all have at some point you have someone to talk with ( you make a tech call) guaranted fix or you do not have to pay for the tech call..... You should try it,you will not be disapointed.....guaranteed! I have NEVER been let down.

John

Posted

The best decision I ever made was to subscribe to this service! Worth ever penny! Don't hesitate - subscribe you won't regret it!

Dwayne

  • 4 weeks later...
Posted (edited)

We do not use it. I went to their website and looked high and low for pricing and found nothing. Big turn off so I stopped looking.

Edited by Spence
Posted

It costs us something like $120 per month. They will give you a free trial if you ask them.

 

I've seen the free trials. They are all over iATN as well as other places. We haven't ran into much trouble diagnostics. Then again we do a lot of training and have more equipment then anybody we know. Might even lead to techs becoming brain dead looking for silver bullets. Might not be fair to comment until I see it for myself either.

 

The jist of my first post is I felt like I was being baited when they can't post the cost up front. Good or not that's just how it struck me and as mentioned was a big turn off.

Posted (edited)

i left my infos on their website, a rep from Identifix called me explaining the whole service, told me it's $170/month (first 3 months at $140/month)

maybe because i'm in Canada ?!?

i have other things to take care, but you guys have sold me on this, i'll be getting it when i can.

Edited by Type S Zero

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
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      In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities.


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      Infrastructure spending is another critical topic discussed, as Coach Chris outlines how increased investment in roads, bridges, and transportation networks could lead to more business for repair shops due to higher vehicle usage. He also touches on the potential for regulatory changes, noting that shifts in environmental and safety regulations could affect shop operations and compliance requirements.


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      Supply chain challenges are also on the agenda, with Coach Chris exploring how global economic policies and trade agreements resulting from the election could affect parts availability and pricing. He encourages shop owners to build strong relationships with suppliers and consider diversifying their sourcing strategies to mitigate risks.


      Throughout the episode, Coach Chris emphasizes the importance of adaptability, urging shop owners to prepare for potential changes by reviewing their operations, budgeting for increased costs, and focusing on marketing efforts to attract and retain customers. He reassures listeners that maintaining strong customer relationships and operational efficiency will be key to navigating the evolving economic landscape, regardless of the election outcome. By staying informed and proactive, auto repair shop owners can position themselves for success in a dynamic and uncertain future.


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      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
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