Quantcast
Jump to content


Poke It With a Sharp Stick - - Stone Age Cavemen used sticks and stones, and some modern cavemen still use that method to fix thier car.


Recommended Posts

Posted

Poking it with a Sharp Stick

 

 

 

It's not so much in my business that I work with the general public, but it's more of what kind of public gives me the business. I'm not talking about people who can think and reason like most educated, knowledgeable people. It's the cave man mentality, the ones whose elevator doesn't go to the top floor, or the ones who can't seem to get both oars in the water. I'm referring to common sense, the one quality that is lacking in every halfwit adventure I've either seen, or been a part of. (I can't leave myself out of this one... guilty as charged)

 

 

It stands to reason if some of these mental giants were among the intrepid pioneers who crossed the great divide in a Conestoga wagon, they probably would be the ones that never made it. But, with so many modern conveniences like diet, clean water, and modern medical care, these half-wit trail blazers roam freely throughout every part of the countryside.

 

 

There was a comedian some years ago who told a story about his ancestors from the Stone Age. He commented on how some people felt it necessary to leave the safety of the cave to take on some huge beast with nothing more than a sharpened stick, only to be trampled to death by the same prehistoric behemoth. He went on to say, "My relatives were the ones who stayed in the cave... how else can explain my being here?! If my ancestors were the ones who got killed off, how would it be possible for me to be standing here telling you all about them? My relatives had the good sense to stay out of harm's way. Were my ancestors brave? Sure they're brave, they're just not stupid."

 

 

"Oh look, large man eating beast outside the cave, I'll stay here… you can go out there. I've gotta sharpen my stick, and while you're gone I'll paint your picture on these cave walls. Our ancestors will think you're great hunters that way."

 

("Right, when in fact they're running for your lives…!")

 

Funny, yes, true... I guess so, and in similar ways, it's how some people tackle car repair.

 

 

In most states there's no regulation to keep someone from poking their pointed stick under the hood of their car, or hanging a shingle on a shop door and call themselves a "mechanic". The unsuspecting consumer is at the mercy of the phone book (and other sources) to find a shop that can actually make the appropriate repairs on their car. It's like the car has turned into a huge mammoth, and the person attempting the repair is just taking stabs at it with a sharp stick. No training, no experience, and more than likely no clue what they are doing. This is but one of the many reasons why the automotive field gets such low marks in the consumers' eyes. As one of my customers told me, "It's getting harder and harder to find a good mechanic these days". And, from what I can tell, it hasn't been much better in previous decades either.

 

 

A typical example of this was last week. An older gentleman came into the shop with an air conditioning problem on his 1967 Thunderbird. Sweet ride, entirely original... just the way he liked it. He had been to several shops trying to get the air conditioning working. This car was factory equipped with the old style compressor and A/C lines that didn't use a Schrader valve, but instead had the hand shut off valves that you moved (in the correct direction) to recharge or change the compressor. The owner's story was that every place he went to, no one knew how to use the hand valves correctly to refill the system. They were all good at replacing parts, but had no clue as to how the system worked. I'm old enough to have worked on these when they were very common. All the previous shops could have figured out how they operated, if they would have just put down their pointy stick, and did a little research. (FYI - There's only 3 positions to be concerned about: Front seated blocks off the compressor, Mid-position is used to allow flow between entire system, compressor, and the gauge port, and the most important one, back seated, which allows the entire system to work normally.)

 

 

Turned into an easy job for me; all in all, the A/C system was blowing cold air in no time. All it took was a little basic knowledge rather than guessing at it. (No telling what parts actually needed replaced, by the time I saw the car everything was new, oiled, and mounted correctly.) Too bad for the owner though, he paid each and every one of them to do what I just did... make cold air. The T-bird owner was overjoyed to finally have his air conditioning back in working order. (He did tell me he wasn't about to use those other guys ever again.) I guess after so many pokes with that sharp stick the T-Bird owner had had enough.

 

 

Then there's the DIY'r trying to repair the car in the family cave. First it's a jab with the pointed end of their stick, then two, then another, until they either figure it out, or they find the information they need to make the repairs. There's been a lot of talk lately about the factory information not being available... really?? What Neanderthal told you that? I've been working professionally in the car repair business for a long time and I've never had any problem obtaining factory information. The hard part is getting the right scanners (at reasonable prices) and education these days. It's out there; it just may take a little poking around to find it. (Pun intended) The big thing is, it's not free, never has been. Poking the sharp end of your stick at the manufacturer and expecting him to roll over like a wounded mammoth and hand you the information for free … just ain't happening… ever.

 

 

I have this mental image of a DIY'r and their protégé the "untrained mechanic" as the cave men portrayed in the painting with the great mammoth in center. The cave men are throwing their spears into the beast, but the huge behemoth of prehistoric times still isn't quite finished off. It's not a futile effort, if they keep stabbing at it they'll eventually get the job done. Gee, doesn't that sound just like a couple of guys trying to figure out what's wrong with the car by throwing part after part at it? It does to me.

 

 

Poking around with that Stone Age sharpened stick method of diagnostics is a slow and unproductive way of making any kind of automotive repair. But, I still see the same kind of poor workmanship even today. Working on modern cars, and even one from a few decades ago requires the right tools, the right information, and a bit of common sense. If you've got all that, you've got half the battle won. That common sense and good repair practices goes a long way. One thing's for sure… it beats poking it with a sharp stick.

 

Ya just have to wonder sometimes, what people are thinking. I get a lot of cars in the shop with pointed sticks dangling from the car. I guess there is a lot more cave dwellers out there than I could even imagine. Comments welcomed...


View full article

Posted

You brought back fond memories with the part about the 67 T Bird. I remember working on those A/C systems. The funny thing is, back then it was no big deal, we all understood how the valves worked. Question: were we better mechanics back then? I see young tech who are very advanced in areas of electronics and computers, but mechanically they often struggle. Thoughts?

I'm happy just to see new people take an interest in automotive repair

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      Setting the right goals for your auto repair shop can make or break your business's success. In this episode of Business by the Numbers, Hunt breaks down the critical differences between sales goals and profit goals, and why efficiency is key. Learn actionable strategies to align your team's targets with your financial objectives for a successful 2025.
      Why setting profit goals is more important than focusing on sales goals. How to calculate labor and sales targets that align with your desired profit. Strategies for increasing efficiency without overwhelming your team. The importance of understanding your breakpoints in labor, facilities, and service advisors. Actionable steps to create a growth plan tailored to your shop's specific needs.
      Thanks to our partner, NAPA TRACS
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Zenoo
      Hi my name is Zenas and I am 26 years old from Alberta, Canada. I started my own automotive repair shop in December 2023. After running it for 1 year I made a little bit of profit. I needed some advice on how I could increase it. Its a 3 bay shop with two 2 post hoists and one 4 post hoist with alignment. I am the only mechanic in the shop as I can't afford to hire anyone at this point. I am charging about $120 per hour for the labor and very minimal mark up on parts. The shop had no customer base when I got it so it took me sometime to build returning customers. If I try to increase the prices on parts the customers run away. Seems like they are calling around the city and going to the cheapest person. My monthly over head cost is about $7000. Whatever I make in a month goes back into next month's rent. Any advices on how to manage this properly from other shop owners?
    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      Running low on cash? Before panic sets in, it’s time to get strategic. In this episode of Business by the Numbers, Hunt explores practical steps to manage cash flow challenges, cut expenses wisely, and secure financing without sinking your business. Learn what options are available and how to make informed decisions to keep your shop running smoothly.
      Understand the root causes of cash flow issues to avoid repeating mistakes. Learn why preserving cash strategically is more effective than slashing every expense. Discover how to leverage credit lines, loans, and alternative financing options safely. Avoid common pitfalls, like cutting critical expenses, that can worsen financial struggles. Develop a plan to stabilize and grow your cash reserves for long-term success.
      Thanks to our partner, NAPA TRACS
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      What impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.
      We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.
      Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.
      Lagniappe (Books, Links, Other Podcasts, etc)
      Square Body Dave - https://www.youtube.com/@squarebodydave 
      Show Notes with Timestamps


      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      The holiday season can make or break your cash reserves, especially for auto shop owners juggling finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the art of cash management for small businesses. Learn actionable strategies to protect your reserves and avoid the pitfalls of cashflow mismanagement.
      Understanding what "cash reserves" truly mean for your business. Setting the ideal reserve amount: three to six months of operating expenses. The dangers of draining your business for personal finances and how to avoid it. Why keeping too much cash in the business might not be as safe as you think. Strategies to pay down debt responsibly without creating a cash crunch.
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...