Follow Up On Unsold Work

[Joe Marconi]

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[5 Star Auto Spa]

This sounds like a great piece of advise! What is your current process on following up on unsold work? Do you have an individual (or yourself) go through your computer system to identify work by day and then look to see if a recommendation was made to call the customer? How do you keep track of this information? I would like to start something like this at my facility and was looking for some helpful hints on the process you are currently following.

[LinconlnAutoRepair]

I find that people have the best of intentions of doing future work, but like most things in life they just simply forget about it. I have a separate calendar and will put down the customer and quote and will usually hit them up again with a phone call. Sometimes I'll even just send a text. Now a days, a lot of people won't even check their voicemail (me being one of those people lol). Between family, work, life, and kids, remember that the mechanic told me I'll need brakes soon falls short in the memory/priority list. People are busy, so call call call.

 

It seems to work well with a follow up phone call just to remind them about what was needed. You can't make money if you aren't aggressive and calling and following up. I personally don't like the email approach as I tend to not really open/read letters from people that I don't regularly talk to. I believe that Mitchelle has a text option as well which would be nice.

 

Nice topic Joe, Thanks!

[Joe Marconi]

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[Joe Marconi]

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