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To Repair Or Not To Repair


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Joe,

There just is too much potential liability to not follow industry guidelines for tire repairs. We have only done internal patch or patch and plug repairs in our shop. The manufacturers are trying to distance themselves from potential liability do to substandard repairs. It's a service that is in demand from our customers, but we need to do it properly and get paid a fair price for the service.

Russ

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We are $14.95 and I think I am too low.

We charge $25 to patch a tire. This is the total price including remounting and balancing. I'm not sure it's enough for all that is involved in doing the repair, but that's what we charge.

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Here is a repost from april;

I hate to have another government mandate but I think we, as an industry, share some of the blame. The tire industry trade groups, TIA and others, have for years endorsed that a proper tire repair requires the removal of the tire from the vehicle, dismounting the tire from the rim, inspecting and repairing from the inside of the tire. This can not be done profitably when we try and compete with the guy down the street that is willing to throw a plug in it for $5.00. When you look at some of the multimillion dollar judgements that have been handed out over the last few years for improper tire repairs, it makes it a lot easier to say "NO" to a customer who wants a $5.00 repair. We have not done plug repairs for 15+ years. Have we "lost" some tire repair business to the guy down the street - yes. Do I sleep better at night knowing we are doing proper repairs - YES. Most customers, and the ones we want to keep, understand that we are trying to keep them safe on the road. We take a little time to educate them as to why we repair the tire the way we do and it goes a long way to build a trusting relationship with them.

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28.00 + tax.

 

What I find is the only ones who complain are the ones who just come in with a flat and want a quick fix and probably won't be back for anything else anyway. I always start by explaning that the plugs from the outside are only temporary and that the patch plug is the approved method of repair.

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I tend to direct people to a very good tire shop two blocks down from us. If the tire is to be dismounted and inspected and repaired it gets done safely at n/c to the customer. Many times the problem tire has internal damage, age or wear that dictates the need for a new tire. If so they are at the right place. I will ask for the customers prayers and referrals. B)

 

 

 

 

It's all about Prayers and Referrals.....The harder i work the Luckier i get-The Frogfinder

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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