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xrac

By xrac
in General Automotive Discussion

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CARMandP Proficient

CARMandP

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That would be a half hour for finding the fuel smell. LOL I had one like this a few weeks ago. Very bad vibration while driving. Took the car out and promptly came right back in. Put up on lift and only tire that hadn't been changed was so badly worn it was coming apart. We had a great laugh over this one.

TheTrustedMechanic Community Regular

TheTrustedMechanic

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Posted

Repair Ticket Complaint: Clunk//Thump in rear when turning.

Technician's Diagnosis : Test drove, noise confirmed. Removed bowling ball from trunk. Test drove, noise corrected.

 

Or once when I was first starting in this career I worked at a Cadillac dealership a very attractive single woman brought her Eldorado in for the rear suspension not working properly. Of course in order to diagnose the performance Cadillac tells the technician to put weight in the trunk. So the tech who had the job called us "Quick Service" dweebs over to sit on the rear bumper. When he opened the trunk (with us dweebs standing there) we found her collection of "toys." You can use your imagination as to what I mean. No, none of us could look her in the eyes when she came in to pick it up.

  • 4 months later...
Spence Enthusiast

Spence

Posted
Posted (edited)

On Saturday we installed a cooling fan assembly in a 2001 Honda Accord as a fix for an overheating problem. I received a call this morning from the young lady saying that on Sunday she noticed a strong smell of gasoline in her car. I told here I couldn't imagine that anything associated with the repair was the problem but to bring it in and we would check it out. She brought her car in and we found the problem. We found a can of gasoline in the trunk leaking. She is blonde! :lol:

 

 

I once got a man who dropped his Chevy S-10 off to find out why the AC didn't work. WE found out that the truck he bought during cold weather never had AC to start with.

 

 

 

You have issues with the water in your area? wacko.gif

Edited by Spence
  • 3 weeks later...

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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