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According to the Automotive Aftermarket Suppliers Association report (AASA) for 2012, underperformed vehicle maintenance grew from $54 Billion in 2009 to $62 billion in 2010, a clear indicator that the economy had a definite negative impact on the motoring public and their ability or willingness to perform routine maintenance.

 

From my personal experience, it has been tougher to sell preventive maintenance the past few years. We have seen an uptick on major breakdowns, but it's hard to sell a preventive major service on a 1998 F150 with 220,000 miles on the clock, especially when they come in on the hook for a failed fuel pump.

 

There may be an untapped market out there, but consumer's confidence level is low. I am not a supporter of new car dealers, but fresh new vehicles entering the market place should help us down the road. This aging vehicle fleet that was promised to us as our economic savior did not pan out.

 

That's my opinion, agree or disagree?

Posted

The generation that maintained vehicles is graying/dying off. Many people think that a trip thought the fast lube, a stop at the gas station and a drive through the car was is all that is needed. That being said most every car you see on the road needs $200.00 worth of something. The need is great but many customer's are broke. B)

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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