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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment. Tom Herrmann, Small Business Safety & Compliance Company, LLC. [email protected]. Tom's previous episodes HERE Show Notes
Safety Inspection Demonstration (00:00:06) Tracy introduces Tom and the purpose of the safety inspection demonstration. Mock OSHA Inspection Overview (00:00:28) Tom explains the checklist and key safety items to inspect during the demonstration. Checklist and OSHA Standards (00:01:37) Tom describes the importance of OSHA standards in the inspection process. Fire Extinguisher Inspection (00:02:31) Tom walks through checking fire extinguishers for compliance and accessibility. Eyewash Station Compliance (00:04:39) Inspection of the eyewash station and identification of non-compliance issues. Personal Protective Equipment (00:06:16) Discussion on the necessity of safety glasses and PPE evaluations. Electrical Panel Safety (00:06:41) Importance of keeping electrical panel boxes clear and properly marked. Safety Signage Importance (00:08:10) The value of safety signage in maintaining a safe work environment. Bench Grinder Safety Standards (00:09:41) Tom explains the safety standards for bench grinders and necessary adjustments. Electrical Cord Inspection (00:11:44) Tom highlights the importance of checking electrical cords for safety. Employee Responsibility in Safety (00:12:35) Tracy highlights the need for both employees and owners to be educated on safety protocols. Inspection of Floor Jacks (00:13:47) Tom inspects floor jacks, noting the importance of visible weight capacity markings for safety. Ground Fault Circuit Interrupters (00:15:00) Tom explains testing ground fault circuit interrupters to ensure safety around water sources. Keeping Fire Extinguishers Accessible (00:16:38) Tom stresses the importance of maintaining clear access to fire extinguishers for emergency situations. Annual Lift Inspections (00:19:21) Tom discusses the necessity of annual inspections for mobile lifts by qualified technicians. Mobile Ladder Safety (00:23:25) Tom highlights the importance of rubber feet on mobile ladders for stability and safety. Safety Glasses Standards (00:25:45) Explanation of the importance of safety glasses meeting the Z87 standard for employee protection. Emergency Lighting Functionality (00:27:33) Importance of emergency lighting and its inspection every 30 days to ensure proper function. Voltage Detector Usage (00:28:54) Demonstration of a voltage detector for checking electrical outlets and ensuring safety. Parts Washer Safety (00:30:20) Discussion on maintaining parts washers and the importance of safety mechanisms. Oxygen Acetylene Tank Safety (00:31:40) Safety measures for storing oxygen and acetylene tanks to prevent accidents. Emergency Lighting Testing (00:32:02) Procedure for testing emergency lighting functionality and ensuring it meets safety standards. Evacuation Plans Importance (00:33:54) Emphasis on having a family evacuation plan and ensuring everyone knows their roles. Carbon Monoxide Detector Awareness (00:34:38) Importance of having carbon monoxide detectors in homes with fossil fuel-burning devices. Clear Access for Exits (00:34:58) Ensuring that exit doors are unobstructed for safe evacuation during emergencies. Conclusion of Safety Inspection (00:35:17) Wrap-up of the safety inspection demonstration and its importance for workplace safety.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Since 2011, Brakes for Breasts and their growing list of independent auto repair shops have raised over 1.8M for breast cancer research for the Cleveland Clinic Breast Cancer Vaccine Fund! Each year during October, auto repair shops from across the United States and Canada are offering free brake pads to their customers with their vendor and community support. Phase 1A trails are ongoing, and Phase 1B trails have been announced. Prevention is the Cure. Join Laura Frank, Leigh Anne Best, and Dr. Justin Johnson, as they discuss a comprehensive how-to guide on participating in the program, the impact of donations, marketing strategies, and an update on the ongoing clinical trials for a breast cancer vaccine. 'Can one repair shop make a difference in the fight against breast cancer? You Bet!' brakesforbreasts.com Show Notes
Breast Cancer Vaccine Research Overview (00:03:43) Dr. Justin Johnson explains the concept behind the breast cancer vaccine and its research complexity. Program Explanation (00:05:21) How the "Brakes for Breasts" program operates and its fundraising. Community Involvement Importance (00:07:06) Laura Frank emphasizes the value of community support and engagement through the initiative. Website Navigation for Signup (00:08:13) Instructions on how to navigate the website for signing up and accessing resources. Q&A Resource Discussion (00:10:07) The comprehensive Q&A section available on the website for participants. Funding Transparency (00:10:50) 100% of the funds raised go directly to the research lab. Signup Process Details (00:11:11) Explanation of the steps to register for the program and the information provided in confirmation emails. Marketing Strategy Overview (00:12:58) Discussion about the marketing materials available for participants to promote the initiative. Comprehensive Marketing Options (00:15:34) The variety of marketing materials and options available for shops. Creative Fundraising Ideas (00:19:46) Exploring alternative fundraising methods for the "Brakes for Breasts" initiative beyond the standard campaign. Vendor Engagement Strategies (00:21:19) Steps for getting vendors involved in the fundraising initiative, including communication tips. Press Release Preparation (00:23:01) Guidance on crafting and sending effective press releases to promote the initiative. Building Media Relationships (00:27:49) Importance of establishing connections with local media for ongoing publicity and support. Website Resources Overview (00:29:14) Highlighting the website's resources and information available for participants in the program. Clinical Trial Update (00:30:26) Justin Johnson provides updates on the breast cancer vaccine clinical trial's progress and recruitment. Future Research Potential (00:34:02) Discussion on the implications of using quantum computing for advancing cancer research. Importance of Philanthropy in Research (00:38:13) Emphasizing how donations and grants drive research advancements at the Cleveland Clinic. Challenges of Grant Proposals (00:39:48) Insight into the difficulties of obtaining grants and the high competition in research funding. Divine Intervention in Collaboration (00:40:46) Leigh Anne Best shares the serendipitous meeting that aligned their vision with Dr. Tuohy. Support from the Industry (00:41:33) Recognition of the collective effort from the industry to support breast cancer research initiatives. Acknowledgment of Past Contributions (00:41:40) Mention of Dr. Tuohy's previous contributions and resources available for more information. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods.
Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.
Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business.
Tune in for practical tips to help fill your bays and keep your business thriving.
Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
Lagniappe (Books, Links, Other Podcasts, etc)
Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featured
Charlie's Foreign Car
https://www.youtube.com/@fixingcars
Royalty Auto Service
https://www.youtube.com/@theroyaltyautoservice
Dave’s Auto Center
https://www.youtube.com/@DavesAutoCenterCenterville
How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com
Facebook - facebook.com/shopmarketingpros
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros
Questions/Ideas - [email protected]
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the multifaceted benefits of adopting a four-day workweek within the auto repair industry. He underscores significant enhancements in employee morale, work-life balance, and overall productivity, while also noting the potential to attract and retain top-tier talent. Chris provides an in-depth analysis of various structural approaches for implementing a four-day workweek, including staggered shifts and rotating schedules, ensuring that operations run smoothly without compromising service quality.
The episode, sponsored by Shop Marketing Pros, is a treasure trove of practical tips for auto repair shop owners contemplating this transition. Chris emphasizes the importance of developing a customized plan that meticulously balances employee satisfaction with operational efficiency. He discusses the nuances of different implementation strategies, such as ensuring adequate coverage during peak hours and maintaining customer service standards. Additionally, Chris shares real-world examples and success stories from shops that have successfully made the switch, providing listeners with a comprehensive understanding of the potential challenges and rewards.
Listeners will also gain insights into the financial implications of a four-day workweek, including potential cost savings from reduced overhead and increased employee retention. Chris highlights the importance of clear communication with staff throughout the transition process and offers advice on how to gather and incorporate employee feedback to fine-tune the new schedule. By the end of the episode, auto repair shop owners will be equipped with the knowledge and tools needed to make an informed decision about whether a four-day workweek is the right fit for their business.
Boosted Employee Morale and Productivity (00:02:19) Shorter workweek leads to increased productivity and higher job satisfaction, improving employee morale and focus. Improved Work-Life Balance (00:03:28) A four-day workweek allows for more family time, hobbies, and rest, reducing burnout and maintaining mental and physical health. Attracting Top Talent (00:04:23) Offering a four-day workweek can attract top talent valuing flexibility and work-life balance, setting the employer apart. Operational Efficiency and Financial Benefits (00:05:32) Streamlining operations, reducing turnover rates, and potential cost savings with a condensed workweek. Structural Approaches to Transitioning to a Four-Day Workweek (00:06:34) Staggered shifts, extended hours, rotating schedules, and seasonal adjustments to implement a four-day workweek.
Connect with Chris:
[email protected]
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Click to go to the Podcast on Remarkable Results Radio
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