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Hey Adjuster, your estimate is way off!

Joe Marconi
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Gary A Community Regular

Gary A

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[quote name='Joe Marconi' timestamp='1335710811' post='12506')

There needs to be a balance and fair monetary agreement between the insurance company and the repair shop or body shop. Insurance companies go through great lengths to insure they are profitable. They do not loose and will adjust their prices upward to insure their profit each year. We in the repair industry need that same consideration and respect.

I never thought of it that way before but I couldn't agree with you more!

Gonzo Grand Master

Gonzo

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I work with a lot of bodyshops and go through the same thing all the time. The insurance company's reaction sometimes is quirky at best. But, I use the same line you use Joe, "Your insurance customer became my customer the minute they walked through the door. Unless the customer wants to go somewhere else for repairs, it looks like you (the insurance company) are the only one causing a problem here."

 

Side note.... extended warranty companies. GrrrrrrRRRR.... enough said there.

Gary Childs Explorer

Gary Childs

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How the insurrance companys have got away with this is body shops depend 90% on insurrance jobs and they can dictate what they will pay to get those companys to try to steer work to there body shop. We do not have to much isurance work come in but when it does I always prepare before hand and go very high with all the quotes and play there game to met a middle road. I'll look in all 3 major times books and use the highest etc. Seams to work out most the time. Service contract companys on the other hand are mostly snakes and we deal with them the same way and see what they will pay. If they do not pay what we need I go to the customer for stortages. I do not sell service contracts, I did not make any money selling the service cntract so I do not plan on losing money servicing there contract holder. There are few good contract companys out there but far a few in between.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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