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FROGFINDER Rising Star

FROGFINDER

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I select Safety First, Leaks Second and Maintenance Third. Approx 25% of the public do not have $1000.00 to spend fixing a vehicle. Always Present your customer with the solutions and plan services they can depend on. The referrals from a satisfied customer are the future profit's on today's work.

 

Happy Valentines Day to all.

B)

Gonzo Grand Master

Gonzo

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Posted

I like your approach and I'll add that when you look at a customers car and you see more things that need to be taken care of you make sure you tell them about it, give them a dollar amount a time frame... and give them as much "heads-up" as to what to expect in the future.

 

 

I select Safety First, Leaks Second and Maintenance Third. Approx 25% of the public do not have $1000.00 to spend fixing a vehicle. Always Present your customer with the solutions and plan services they can depend on. The referrals from a satisfied customer are the future profit's on today's work.

 

Happy Valentines Day to all.

B)

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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