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Posted

I had someone give me a bad review one time on Google that had never even been into my shop. I was going to respond but I left it alone a few weeks later I had several customers respond and blast this person for a bad review of a place that they plainly stated in their review they had never even visited. This review has since been taken down but I check mine on a regular basis for this reason.

Posted (edited)

That is one of the problems with internet reviews, anyone can put up a review of your shop, from people who have never been to your shop to a disgruntled former employee.

Edited by MT-Rob
Posted

Very important as more and more people use search engines as their means for contact and location info. Results have tagged reviews. reputation.com models their business in helping with this if you do not have the time to monitor your online reputation. B)

Posted

So true... Here's an article I wrote for MACS that will be out sometime this year. This is where things are going to go for all the future shop owners.

Check it out. This is an overview of the class I attended in Vegas with ASA's VP Bill Haas as the speaker.

http://www.gonzostoo...illsReview.html

 

Very important as more and more people use search engines as their means for contact and location info. Results have tagged reviews. reputation.com models their business in helping with this if you do not have the time to monitor your online reputation. B)

Posted

Since I started getting reviews online I know that it has helped bring people to me. People do use the internet and how else would they get to know about you besides reviews when are checking you out in cyberspace? Yes there's good and bad in everything. And I'm sure it is people out there with false reviews but the genuine ones from the heart are hard to fake

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