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Would You Ever Fire a Customer?

Joe Marconi
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Gonzo Grand Master

Gonzo

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Been there don't that... wrote the book, bought the t shirt... now just waiting to watch the movie.

 

if those Hollywood types wanted to make a reality TV series a Real reality TV show ... just go to a repair shop ... you'll get all the reality you'll ever need.

FxsX24 Apprentice

FxsX24

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if the customers in the shop are half as bad as they are in the parts store. I would throw a few threw the window. You can do everything in your power to make someone happy. And they are still not happy. Or they are just plain ass hats,and cause trouble on purpose

FROGFINDER Rising Star

FROGFINDER

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Yes, I draw the line at verbal abuse and taking God's name in vain. I invite the offender to proceed on his/her journey because i don't want to stand in the way of thier success. I have only had to draw a gun once. B)

benzfxr Apprentice

benzfxr

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Posted

We should look at our customers from time to time and decide who should be released from our service so we can concentrate on the top 80%, they will become better customers.

 

Frank

 

 

 

 

FROGFINDER Rising Star

FROGFINDER

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When it comes to customers it's best to take the high road and remain calm and kind, That being said I have found that 20% of your customer's help create 80% of your business.

B)

  • 3 months later...
VTAutoGirl Newbie

VTAutoGirl

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Exceptional customer service is all about creating a great relationship with your clients. Sometimes there are relationships that just don't work out. It's the opposite of a win/win.

 

If the customer is always unhappy or a pain in the ass and the staff all growl when they see this person's name on the schedule then it's time to 'break up' or 'fire' said customer.

Gonzo Grand Master

Gonzo

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Posted

You know, it ain't like Will Rogers said, "I never met a man I didn't like." He never had to deal with them as a customer.

I know what ya mean, and there are a lot of people that I don't want to ever see again as a customer.

 

thanx for your comments. keep them coming. Gonzo

 

Exceptional customer service is all about creating a great relationship with your clients. Sometimes there are relationships that just don't work out. It's the opposite of a win/win.

 

If the customer is always unhappy or a pain in the ass and the staff all growl when they see this person's name on the schedule then it's time to 'break up' or 'fire' said customer.

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