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Joe, being one of your kids generation (I was born in the last 70's) I agree with you. My generation and for that matter my kids generation does seem to value their free time more. Maybe its a lack of work ethic or laziness or maybe its the fact that jobs today pay better and kids don't need to work as hard for the same money. I like you had two jobs all of my adult life and now that I "only" have one job (which takes most of my waking hours) so I have no idea what free time even is.

 

I do know that if you as a shop owner don't bridge the gap between you and the next generations your business will suffer. You have to be able as a business owner to adjust to your customers this also applies to the people you hire. The same ideas, thoughts and expectations apply just in different roles.

Posted

Being fairly young myself (age 26), I can give an account on my growing up experience. First off, I grew up on a small farm, my dad worked and mom stayed at home. I began work at age 14 giving banjo lessons at a music store after school to start saving for a car. My buddies wanted me to hang out but I instead went to work. I then took a job turning wrenches at a John Deere dealer at 16 to learn mechanical basics. My grandpa told me before he died when I was 15 to pick a trade, become skilled in it, and I wouldn't go hungry. So I tried to follow his advice and planned my high school and vocational school career in the automotive field. The guys I went to high school with goofed off, performed poorly in whatever class they could just get by in, and took jobs doing something they could maintain a party lifestyle in. The females had a tendancy to take the more academic classes and did really well in school, not to offend anyone by saying this, but it seemed as though the school system pushed them harder and most females I know from school ended up in really good careers with nice paychecks to go with it. In trade school, the population was 95% male. Most of the students were unruly, didn't put an effort into the training, and were allowed to pass their classes with poor grades. How did this happen? They had an entitlement attitude and felt because they had paid to go to school there, they should be allowed to get the degree, thus making the guys who worked to accomplish, not look any more spectactular than the general population of attendees. But, the root of the problem started way before trade school. I'll go as far back as elementary school being a problem. Kids in class would act up, get in trouble and the parents would be notified. Instead of the parents enforcing some disipline (mine was in the form of a 2" wide piece of leather), they instead go to the school and yell at administrators saying that their perfect little snowflake did nothing wrong and nobody gets in trouble. Teenage years come up, they recieve a new car. The first speeding ticket gets issued and mom and dad pay an attorney to get them out of it. Now, the guy is 25 years old, living at home, no job, no rules, and no work ethic or life lessons have been gained. I can think of the guys that are my own age that I've worked with in the industry who wonder why they don't make money. They squeaked by in trade school and thought they knew it all, never investing in additional training or taking ASE tests because it interefered with the draft specials at the local bars on that night. Just look at IATN, it's a bank of knowledge for a small fee, and the amount of folks in my age group that visit the site are few. I guess Jersey Shore is more interesting than Right to Repair or learning about changing technology? The young guys I worked with at the dealer would get mad when they rolled into work at 8:05 and didn't have a work order because I got there at 7:30 and hoarded them up. Maybe if dad would have given them chores on a Saturday instead of letting them play soccer in a league where EVERY kid got a trophy for just showing up to the game, they would have known that the REAL world isn't fair and you have to put forth an effort to get ahead. I'm not knocking sports, because learning teamwork is important, but maybe if the players who performed the best were the only ones to get the trophy, the weaker ones would have learned to practice and get better and that not everyone wins. I'm not trying to say I'm better than these folks. I was just fortunate enough to be raised differently. I am thankful for what my parents believed and taught me and that I can see the faults of my generation. That is why I register on trade forums, instead of occupying some movement.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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