Quantcast
Jump to content

Recommended Posts

Posted

Golfing with an Attitude

 

Ok, I confess… I'm a golfer… I play almostevery weekend with the same bunch of guys. Why I go out each and every weekend and put myself thru the heat, rain, blusterywindy days and cold weather to hit some little white ball through 7000 yards ofmanicured landscape is beyond me. But,there's no doubt I'll work on improving my handicap, until I can't pick up aclub anymore.

 

Once in awhile we'll be a guy short forsome reason or another, not a problem, we'll find another weekend whackerstanding around the club house looking for a game. After the first hole or so, you'll get anidea of what kind of golfer you've been teamed up with. More than likely he's just another weekendhacker knocking the ball around like the rest of us duffers.

 

Sooner or later they'll ask, "What do you do for aliving?"

 

I think it's pretty hilarious when I tell them I'man automotive repair shop owner/mechanic/author/columnist. I guess to some people having all these separatetitles is kind of impressive; I think it's pretty cool myself, but let's notforget… I'm really only a mechanic, who just so happens to write a column. First and foremost, I'm a mechanic.

 

Eventually they've got to ask about a car; they'vegot some sort of problem and want to know what I think is causing it. Now, I don't mind answering their question ifthe question can be answered without any further discussion. Example: the checkengine light is on. Ok, bring it into the shop and I'll scan it… here's mycard. But, that's hardly the case; it'susually some strange bogus problem I'll take a swing at with my bestguess. Time after time, I'll get the "Ialready tried that" or "Really, you think that's what it could be?" Yes, that's what I was thinking, and yes,that's what I thought it could be. (Why do they come back with that question…of course that's what I thought it could be… do they "think" I thought it wassomething else? I would have said, "Ithink it's something else…")

 

Then theyhave to drag their "ringer" into the game… the old "my regular mechanic said…"Ok,… time to move onto the next hole. I hear it's a par 5… a tough one. Enough car talk for the day.

 

I'm playing golf right at the moment; let's leavethe shop at the shop. I'm not scanningan EVAP system for a P0455 code. I'm trying to focus on the wind direction andthe elevation to make this 150 yard shot with my 8 iron. I'm not trying to tellif the gas cap is tight. I mean, I could talk car repair and play golf at thesame time, but honestly… I don't keep a wrench and a scanner in my golf bag,nor do I keep a 2 iron in my tool box. Iget into enough hazards on the golf course, so let's make this putt and move onto the next T box. Drop the car stufffor just a little while. As matter offact why not hold your thought until a more appropriate time… like over a beerat the club house, while we're adding up the Nassau's for the day.

 

When I'm asked automotive technical questions Idon't know how in-depth my answer should be. Most people outside of theautomotive industry don't seem to be interested in discussing the differencebetween direct fuel injection and multi-port injection. I could… really I could, but then I guessit's only boring if you bore people with it. I think it's fascinating what the human mind can come up with, and howwe as technicians take these ideas and put them into practice.

 

Car repaircan be on many levels, and it's what level you're on that makes adifference. It's like a handicap ingolf. If you know what the other guy'shandicap is you can still play the game. It doesn't matter if they're not as good, we both play the same gamejust on different levels… it's the same when talking about car repair.

 

Maybe that's why I like golf. It's a simple game… swing, hit a ball, and moveit from one spot on earth to another. Like car repair, you bring the car into the shop;you observe the problem, get the proper tools and "swing" away. Now,how much simpler can it get? Hmmm, youknow, neither is actually that simple. They both take years of practice to get good. Some people think golf is easy, 'til they tryit. It's not that easy… to me, car repair, good diagnostics skills, and goodcommunication skills with the customer are pretty much on an even par with agood golf swing. You're not going to learn it over night.

 

After playing all these years I still getfrustrated at the game. I have those days I just can't seem to find my swing.It reminds me of how I get at the shop on some occasion. When I'm working on a job, and no matter whatI seem to try, I just can't put my finger on the cause of the problem. I work at it and work at it. Sometimes I have to take a few practiceswings, maybe step away for a second, whatever works to get my head back in thegame. Not so much different than my golfgame actually. On some occasions myswing is off, so I need to take a break from it or try something new.Eventually I'll find the problem, sometimes after I make the turn it comes tome. Pretty much like at the shop… walk away for a bit, and when I come backI'll have the solution.

 

To keep my sanity on the golf course I try toavoid any conversations that lead into how to fix a problem with their personalcars. I always try to avoid getting my head in a hazard, while I'm in standingin the middle of the fairway.

 

So, to say I play golf with an attitude, yea, Iguess I do… to say I take my job and my career as an automotive tech seriousenough to have an attitude about it… yea, you're right again. In the meantime let me get back to my golfgame, the cars can wait … I've gotta sink this putt for eagle.

 

 

 

 

 

I hope everyone enjoys my weekly column here at ASO, I try to keep the subjects light and with some flair. Not all my articles go to print, but enough of them do. If you see one of my articles out there... let me know which magazine it's in. Always like to keep up with it. Gonzo


View full article

Posted

Thanks Joe, I'm grateful... to you and ASO. I think the thing I was trying to get across with this article is the fact that there ought to be a handicap for talking to people about car repair. You've got the race guys who have one attitude and level of expertise while the average soccer mom has another. Too bad, we couldn't ask, "What's your handicap... like we do on the golf course, at least that way we would know how technical an answer to give. What I see is EVERYONE is an expert, and the truth is... nobody is an expert, we get by with the ever changing industry standards and learn everyday.

 

Thanks for the post ... always love to hear from ya Joe... We need more people like you spreading the word.

 

 

 

You know, it seems everywhere we go, no matter if it's a wedding or a funeral, someone has a car problem and once they find out we are mechanics they seem to feel compelled to tell us. But, they actually don't want to hear your explanation of what to do...they want you to pull the proverbial rabbit out the hat.

Maybe we should carry a crystal ball around with us; one that could fit into our pocket. And the next time someone on the golf course asks an automotive question, we reach into our pocket, pull out the crystal ball and say, "Just give me a minute, let me gaze into the crystal ball". I bet after that, they will stop asking!

 

Always fun Gonzo, keep them coming! You are the best....

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.
      Joining us as our guest is Dan Vance from Shop Dog Marketing.
      Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.
      In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 
      Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 
      Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  
      Watch the YouTube Video
      Topics include:  
      Early AI and Machine learning The concept of Human Capital. Authenticity as a new focus Communication tendency becoming less synchronous Efficiency vs. Authenticity and what we lose AI Strengths and practical uses Social Proof - and a word on Reviews and AI Google quality rater guidelines - EAT - Experience Authority and Trust
      Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters
      Thank You To Our Partners:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, Shop Boss, and 360 Payments Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability. Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Show Notes: Watch Full Video Episode Comfort (00:00:26) Customer (00:01:09) Car (00:01:39) Conclusion (00:02:17) Close (00:03:53) Value of a Phone Call (00:04:36) Customer Experience Insights (00:05:50)
      Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/             Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Why Trusting Our Services Makes All the Difference #podcast #autorepairbusiness #automotivebusiness
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Our Sponsors

×
×
  • Create New...