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My Nemesis

 

Could there be an Achilles heel in the auto world that I would consider my nemesis? Is it possible there is a "kryptonite car" that brings chaos everywhere it goes? Should I run away at the first sign of these diabolical vermin of my undoing? If there was ever such a car, it would no doubt be … The PT CRUISER… I'm getting to the point I don't even want to see one come in for an oil change. Now, don't get me wrong… I like the little car. I just find more problems with the car vs. the owner than any other make and model these days. Perhaps, it's not the car … perhaps it's the owners of these cars… maybe they are the kryptonite, and the car is merely the portal of transportation bringing them to the shop faster than a speeding bullet.

 

You know, it's been said for many years that a person takes on the traits of their cars. It's like trying to explain your eccentric Uncle Hugo to someone. Just mention he still drives an old Rambler everywhere, they'll get the picture.

 

Funny, how these associations became reality. (Personally, I like the old Ramblers.) Even though it was never intended to be like this when the car was manufactured, those little quirks and style of the car become essentially an expression of the owner. Sometimes it's like Clark Kent and his alter ego -- Superman. You just never know what to expect out of some people.

 

So far, these PT Cruiser's haven't let me down. Servicing them can be like leaping tall buildings with a single bound. (Easy for Superman, not so easy for me.) I'd like to know who thought of putting the A/C service valve way down in the engine bay. I can't even get my arm in there. Or the way the power steering pressure hose is corkscrewed around the engine. All that and more comes to mind when working on these cars, but it's still those odd ball problems that I encounter with the car and the owners that makes them unique.

 

I've had everything from a PT Cruiser that came in for repair where a bodyshop used drywall screws to hold the front grill back on the car. AND, they used "Bondo" over their screws, so you couldn't tell what they had done until you tried to remove it. My problem wasn't why the body shop used drywall screws… no… my problem was the air conditioner. Could it be, because someone had put a drywall screw right through the wiring harness? Gee, now how did that get there? The odd part was the owner was more pissed at me for removing the grill to find the problem than the bodyshop using drywall screws to hold it on.

 

And then there was the lady who had taken her car to several dealerships and transmission shops. It turned out to be a bad connection between the TCM and the transmission. Not a big deal to repair, you just had to be there at that particular moment to see the failure. It's probably why no one else had found it.

 

But, as soon as I fixed the connection the fluid had a chance to move thru the transmission… and it began to leak. Not bad, but bad enough. I showed the owner the leak, and told her it wouldn't take long to repair. She then told me how mad she was and how much she spent at the other places. "I'm never going back to them ever again," she would say over and over. But, instead of having me fix the leaking valve body… she was going back to the guy she was ticked off at. Huh? I guess she needed to spread more of that PT Cruiser kryptonite to another shop.

 

But the top of list was this little caper. A transmission shop I've worked with for many years dropped one off for me to check the electronics to the transmission. Normally, it's no big deal, except for the huge snow storm that evening. It was one of the worst storms to hit our area in years. It started snowing on the way home Wednesday night, by morning I was stuck at the house until the snow plows could clear the roads, which from the looks of things, wasn't going to be for several days. (My part of the country doesn't have the fleet of snow plows like the northern parts do… we pretty much wait until it melts. (They'll plow the main roads everything else is left untouched.)

 

Around 11:30pm Friday evening with the snow still coming down my home phone rang. It was the owner of the PT Cruiser, who by all rights was pretty ticked off. She has been without her little car for quite some time.

 

She demanded that I go to the shop, open it up, and get her son's basketball out of the car. (For real… no joke here… she was dead serious.) Any other day, sure…, except for the fact that you couldn't tell the road from the ditches and I have a 45 minute commute from my house to the shop even on days with good roads and light traffic.

 

Let's see here…, it's dark, there's a couple of feet of drifting snow on the road, it's probably going to take me a couple of hours to navigate my way into town, providing I don't end up in a ditch myself. Ah, let me think about this a second… done… not happening!

 

Now picture this, I'm standing in my kitchen looking out over the snow covered front lawn while I'm listening to her version of the repair right down to each and every penny she has spent, and mind you, she wasn't holding back any remarks about anyone involved. I don't know about you, but when I'm home…, I'm home. I'd rather not talk shop, and this lady was pushing the wrong buttons.

 

I tried to calm her down and explain things in a logical way, the weather, the time of the day, and unless I was Clark Kent, I'm pretty sure it will have to wait till the storm passes. No dice, this lady was P.O.'d!

 

Sorry lady, I'm sure your son will make it one more night without his precious basketball. Resourceful gal, I'll give her that, but there won't be any road trips to the Metropolis tonight. What gets into people sometimes? Then again, it's not the owners… it's the car…… it just gotta be the car….

 

Superman has his kryptonite…, and I've got my PT Cruisers….

 

 

I really appreciate all your thoughts and comments. These stories are here before final editing or publication. Some make it, some don't. I don't know which ones will until you tell me. I then send them onto my editors for final approval. You like this story, leave a comment... it will help me decide which ones go onto publication. Thanx again. Gonzo


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Posted

That's pretty much the point of this story. Same type of car... but different wacky people. (trying to see if someone read between the lines and understood what I was getting at) I was trying to make the point that the cars ARE difficult at times to repair--but possible. It's the customer who makes the repair impossible. It's not the car... but there always seems to be a pattern with certian cars and their owners, the wacky ones tend to find the odd ball cars ... it's like a moth to a flame. LOL

 

 

 

We all suffer from Kryptonite poisoning from time to time. But, I do believe it originates from the customer. The negative aura that some people give off can be compared to voodoo magic. Ever wonder why most problems arise from those customers that are the biggest pain the neck? Your best customer comes in, throws the keys on the counter and tells you, "Call me when you done". No problem.

 

But that "pain in the neck" customer comes in, tells you what's wrong, tells you he does not want to spend a lot of money, tells you he wasn't happy the last time you worked on the car and tells you he needs it done yesterday. Right? Well, this is where kryptonite turns the job into a nightmare….everything you touch on the car is an issue…..I swear, it's like voodoo!

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
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      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com
      Lagniappe (Books, Links, Other Podcasts, etc)
      https://www.daysoftheyear.com   
      https://www.nationaldaycalendar.com/ 
      https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Doing Video Every Day For A Month
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      Show Notes with Timestamps
      Introduction to April Marketing (00:00:10)  The hosts introduce the episode and discuss the focus on marketing strategies for April. Spring Car Care Month (00:02:43)  April is highlighted as Spring Car Care Month, emphasizing vehicle maintenance and customer education. Car Care Clinics (00:03:11)  Hosts suggest hosting car care clinics to engage customers and educate them about vehicle maintenance. Vida: Video Every Day in April (00:04:55)  Discussion on the importance of video marketing and committing to daily video creation for engagement. Celebrating National Pickleball Month (00:07:44)  Hosts encourage engaging posts related to National Pickleball Month, even if not directly automotive. Honoring EMS Week (00:08:12)  Discussing ways to celebrate and honor first responders during EMS Week with discounts or special offers. Tax Return Promotions (00:09:55)  Promoting services around tax returns, encouraging customers to invest in vehicle maintenance with their refunds. April Fool's Day Marketing (00:10:48)  Ideas for fun social media posts and jokes to engage customers on April Fool's Day. National Ride Your Horse to a Bar Day (00:14:09)  Hosts humorously discuss the quirky holiday and encourage creative marketing ideas around it. National 4x4 Day (April 4) (00:14:45)  Celebration ideas for off-road enthusiasts and engaging posts for customers. World Rat Day (April 4) (00:15:18)  Discussion on celebrating the impact of rats on auto repairs. National Rita Roadmap Day (April 5) (00:16:12)  A fun take on roadmap reading skills among staff. International Pillow Fight Day (April 5) (00:16:27)  Humorous suggestions for a pillow fight as social media content. National Grilled Cheese Sandwich Day (April 12) (00:17:05)  Ideas for a grilled cheese challenge at the shop. State Pride Days (April) (00:17:28)  Encouragement to celebrate local state days and community engagement. Tax Day and National That Sucks Day (April 15) (00:18:08)  Creative marketing ideas related to tax day and repairs. National Auctioneers Day (April 17) (00:19:08)  Fun activities like staff auctioneering for customer engagement. Easter (April 20) (00:19:40)  Ideas for Easter celebrations and community involvement. Girl Scout Leaders Day and Earth Day (April 22) (00:20:24)  Promoting community ties with Girl Scouts and environmental awareness. Clean Comedy Day (April 28) (00:21:38)  Encouraging clean jokes and humor among staff. Viral Video Day (April 29) (00:22:17)  Encouragement to create engaging videos for social media. April Showers Bring May Flowers (00:23:38)  Marketing strategies related to spring maintenance and vehicle care.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others


      Tune in for another episode next week. Until then, go fill those bays!
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      General Topics for April:
      April showers bring may flowers - wiper blades, Aquapel, tires Continuing the theme from March Spring maintenance and cleaning Pot holes - winter damage Change back to summer tires Continue with the tax refund talk
      Days of the Year - Monthly Themes
      April is the first of the two National Car Care Months VEDA - Video Every Day in April


      Days of the Year - Weekly Themes
      National EMS Week


      Days of the Year - Daily Themes
      4/1 April Fools Day 4/2 National Ride Your Horse to a Bar Day 4/3 National Burrito Day 4/4 World Rat Day ⅘ International Pllow Fight Day ⅘ National Read a Road Map Day 4/12 National Grilled Cheese Sandwich Day 4/15 National That Sucks Day 4/17 National Auctioneers Day 4/20 Easter 4/22 National Jelly Bean Day 4/28 Clean Comedy Day 4/29 Viral Video Day














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      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
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      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
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    • By carmcapriotto
      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified
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      https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop
      https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty
      https://remarkable.com/ - Remarkable notebook
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      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
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