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Jiffy Lube Announces Extended Oil Change Service?

Joe Marconi

By Joe Marconi
in Auto Parts Banner Programs

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CARMandP Proficient

CARMandP

Posted
Posted

Those numbers are when most people change their oil anyway so you are right its just a marketing ploy. All they did was let the customer do what the customer was already doing anyway and make the customer think that they were in control. LOL

  • 10 months later...
  • 3 weeks later...
FROGFINDER Rising Star

FROGFINDER

Posted
Posted

What's next? We make a recomendation that a vehicle needs a transmission service at 65,000 miles based on the condition of the fluid and we get sued because the owner's manual states 100,000 miles. This is crazy. We make recomnedations based on condition. It does not state in the owner's manual when to change wipers and brakes, but if a car needs them, you replace them. Right?

 

We are the pro's. The car maker wants t sell cars and create the illusion that their cars don't need a lot of maintenance. If customers followed our recommendations, cars would last a long time, break down less, pollute less, have a higher resale value, perform better and would be more fuel effecient.

 

That's exaclty what the car maker does not want.

 

Agree or not?

 

Agree.

  • 2 weeks later...
Gonzo Grand Master

Gonzo

Posted
Posted

Agree. I find that more people believe only what someone else tells them and hardly what the mechanic tells them. Unless, like you've stated you have those types of customers that take pride in their car and are more than interested in what the professional mechanic is telling them.

 

It's the myths and rumors of how to maintian a car that get thrown into everyday conversation as if its facts.

 

Like I've said before, print "Avoids Trees" on a golf ball and some dummy will buy it thinking he'll never hit a tree ... ever again.

 

 

What's next? We make a recomendation that a vehicle needs a transmission service at 65,000 miles based on the condition of the fluid and we get sued because the owner's manual states 100,000 miles. This is crazy. We make recomnedations based on condition. It does not state in the owner's manual when to change wipers and brakes, but if a car needs them, you replace them. Right?

 

We are the pro's. The car maker wants t sell cars and create the illusion that their cars don't need a lot of maintenance. If customers followed our recommendations, cars would last a long time, break down less, pollute less, have a higher resale value, perform better and would be more fuel effecient.

 

That's exaclty what the car maker does not want.

 

Agree or not?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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