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Fooled by a worn Transfer case

Joe Marconi
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  • 3 weeks later...
CollinsAutomotive Apprentice

CollinsAutomotive

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We also had 2005 GMC Yukon. When it came in it was making a horrible noise, scanned computer and retrieved PO300 random multiple misfires. Live data showed intermittent misfires on 4 & 5 &6 pulled plugs, wires corrosion on the wires, rec: plugs and wires, vehicle was very salt corroded. Engine oil full and proper, oil pressure was good. Engine noise was consistant with RPM and gear change. Best guess was flexplate is cracked. We would have to disassemble to be sure. After repairs it was nice and quite with 2 mounting ears on the bell housing cracked and broken due to rust and may have previous work, no codes and none pending. He stopped by about a month later. It was making some noises. We suggested he take it to our Trasmission shop, we use. He did and the owner called us and said the the flex plate was broken again. He did the repair and we paid him. When I went and picked up the flex plate to turn into for a defective part, it was a disaster cracked all over and broken. No one here had ever seen anything like it except for racing or reving up and dropping it into gear. The transmission shop said they could not find anything we had done improperly. He said there had been an updated one from the dealer. I feel it is going to happen again, don't know.

 

 

TQ converter problem more then likely.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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