Dealing with and Learning to Manage the Changing Workforce

[Joe Marconi]

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[Gonzo]

Good article Joe,

There's no doubt that the "moral" of the shop starts from the top. I've struggled with the same issues over many years of service work myself.

[Gary Childs]

Very Good Advice for sure. Thank you. We had the same problems and are just getting it worked out, we had one real rotten apply that is now gone. The guys in the shop are started singing out loud to the radio agian, thats a nice sign to me.

[FROGFINDER]

Hire attitude and train skills.

[LinconlnAutoRepair]

When I first started in the business, I worked for the "Old Man" who loved to yell and berate you. Granted his business was strong and he had been in business for over 60 years, his employee turn over rate was insane. The average employee lasted no more than 3 years. Now that I have gotten old and experienced many different styles of leadership, I find that morale is one of the most critical factors in shop productivity and employee retention. Your article was right on. You can't force your core values on people, but you can try and instil them in people and hire the right people that fit your style from the start. Good Job Joe! Thanks!

[Joe Marconi]

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