Quantcast
Jump to content

Dealing with and Learning to Manage the Changing Workforce

Joe Marconi

By Joe Marconi
in AutoShopOwner Articles

 Share

Recommended Posts

Gonzo Grand Master

Gonzo

Posted
Posted

Good article Joe,

There's no doubt that the "moral" of the shop starts from the top. I've struggled with the same issues over many years of service work myself.

  • 9 months later...
Gary Childs Explorer

Gary Childs

Posted
Posted

Very Good Advice for sure. Thank you. We had the same problems and are just getting it worked out, we had one real rotten apply that is now gone. The guys in the shop are started singing out loud to the radio agian, thats a nice sign to me.

  • 4 months later...
LinconlnAutoRepair Rookie

LinconlnAutoRepair

Posted
Posted

When I first started in the business, I worked for the "Old Man" who loved to yell and berate you. Granted his business was strong and he had been in business for over 60 years, his employee turn over rate was insane. The average employee lasted no more than 3 years. Now that I have gotten old and experienced many different styles of leadership, I find that morale is one of the most critical factors in shop productivity and employee retention. Your article was right on. You can't force your core values on people, but you can try and instil them in people and hire the right people that fit your style from the start. Good Job Joe! Thanks!

 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • carmcapriotto
      What Do You Look Like When You're Not There? [E133] - The Auto Repair Marketing Podcast
      By carmcapriotto
      What impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.
      We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.
      Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.
      Lagniappe (Books, Links, Other Podcasts, etc)
      Square Body Dave - https://www.youtube.com/@squarebodydave 
      Show Notes with Timestamps


      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • Joe Marconi
      Many Shops Have Raised their Labor Rates, But Still Struggle!
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Changing The Industry
      Why People Pay $7 for Water - The Marketing Behind Liquid Death #podcast #autorepairbusiness
      By Changing The Industry
      Why People Pay $7 for Water - The Marketing Behind Liquid Death #podcast #autorepairbusiness
    • Changing The Industry
      Why Car Repairs Feel Like a Scam
      By Changing The Industry
      Why Car Repairs Feel Like a Scam
    • Changing The Industry
      The Things People Do To Get Free Auto Repairs Will Shock You
      By Changing The Industry
      The Things People Do To Get Free Auto Repairs Will Shock You


  •
    Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 745 views
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 795 views
    Joe Marconi

    Money Isn’t The Motivator We Think It Is

    By Joe Marconi, in Automotive Management,

    0 comments 551 views

  • Our Sponsors



Main Sections

More Sections

Discussion Forums

×
×
  • Create New...