Share Good News and Sales Records With Your Staff

[Joe Marconi]

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[Gonzo]

Good point Joe, excellent idea.

 

If there's one thing that I can say for myself (and I'm sure others will agree) "The thank you at the counter is only complimentary. It would be nice for a customer to call back and tell you how well you've done, but get something wrong and the phone rings right at opening time. If we...as the professioanl repair guys and gals, would share our experiences and compliment each other on a job well done, I think a lot of us could go home knowing... hey, somebody out there appreciated our efforts."

 

Another on the spot commentary from Joe... We could all learn a thing or two from him.

 

Gonzo

Share Good News and Sales Records With Your Staff

 

Any time your shop has an exceptionally busy week and one that is profitable, you need to share this with your techs and staff. It's not important that you share the numbers if you don't want to, just bring the staff together and simply saying thanks for a great job shows that they know you really appreciate their efforts. Everyone needs praise and recognition, sometimes more than money.

 

When customers go out of their way to compliment you or your shop, your staff needs to know this too. Employees need to know that the work they do does not go unnoticed. Too often, the only time employees hear any news is when it's bad. Improve moral, highlight the good that happens. Trust me when morale is up, sales will go up…that I can promise.