Quantcast
Jump to content


Battery Bogie


Gonzo

Recommended Posts

A Bogie of a Battery

I'm an avid golfer. You can ask my wife; she'll tell you. There's hardly a weekend that goes by that I'm not out on a course somewhere. I've got a regular group I play with each weekend. None of us are all that exceptional, but we enjoy the game and the company. We all know what it takes to play the game, and understand even more that practice does not make perfect, but perfect practice makes for perfect play.

 

I try to keep this in mind when I'm at the shop. The best practice for me is doing the job correctly, and not cutting corners for the sake of cost or time. When a problem is compounded with cheap parts, it doesn't make the repair any easier. Especially if the customer doesn't recognize the difference between a good quality part and those cheap knock offs out there.

 

A referral job came into the shop the other day. He said he had a battery drain problem, but had tried everything to solve it. The problem had been going on for years. Each and every time he would take it into a repair shop the answer was always, "It's the battery." He wasn't buying that anymore, there had to be more to it.

 

Hole no#1

 

That afternoon the Jeep Cherokee was dropped off for me to try my hand at solving the problem. I didn't get off the first "T" box, before I found a problem The battery tester showed a faulty cell in the battery, and to top things off the battery was the wrong size for the car. Not only that, it was one of those cheap second rate batteries sold at some of the discount stores. I guess for some people that's OK with them, but for me it's a for sure "Bogie".

 

Off to Hole no#2

 

Of course, there are some people who believe there is no difference between the higher priced batteries and the cheap "off brands". I beg to differ… they're cheap for a reason. For some, the realization of this only happens after they have had a couple of triples, or the dreaded "snow man" (that's an "8" for the non-golfers out there), before they realize that there is a difference in quality and price.

 

Hole no#3

 

After replacing the battery (with a good one) I did find a small draw on the system. It happened to be coming from the instrument cluster. On this year and model the horn fuse also sends a constant voltage to the tachometer in the cluster, even while the key is off.

 

Hole no#4

 

The draw was extremely small. I might have overlooked this small draw, but since this was an on-going problem I thought I would check into it a little further. There wasn't anything else wrong with the vehicle. It was a clean well kept ride, no extras added on, and even the engine bay was well detailed.

 

Holes no#5&6

 

As it was a back-up vehicle, and not his daily driver, any sort of abnormal draw would definitely turn into a dead battery. I called him, and gave him the bad news. His main problem wasn't so much the draw that I found, but the battery situation. Since this is what everyone else was telling him, he wasn't convinced that it was part of his problem. I started to sound like all the other shops that had looked at his car, so there was some doubt.

 

Making the turn

 

He showed up later that day to grab his battery for replacement. I carried the battery out to his car for him. He still wasn't convinced that the battery was part of the problem, but because the printout from the battery scanner showed the bad cell he was willing to replace it, again.

 

"How many times have you replaced it?" I asked.

 

"This will make the 4th time I've taken the battery back within the last 6 months. The first one leaked, the next one had a loose post, and the last one went dead after the first day, and never would take a charge," he tells me, while lifting the tail gate to his daily driver.

 

Hole no# 15

 

There in the back of his car was a set of golf clubs. As he slid his golf clubs off to one side to make room for the battery, I couldn't help but notice they looked like new clubs.

 

"New clubs, Calloways right?" I said.

 

"Yea, just got them. I traded in my old set for these. What a difference it makes to play with good quality clubs," he proudly tells me.

 

Even though I'm a weekend hacker, I thought I might use this opportunity to give a quick golf lesson.

 

"What did you play with before?"

 

"Oh, just some knock off clubs, they were alright, but you sure can tell the difference when you play with the good quality stuff," patting his clubs carefully while placing a towel over them.

 

"Did ya ever think that automotive batteries are manufactured just like those golf clubs?"

 

"I'm not following you," he says.

 

"There are cheaper golf clubs that can do the job, but better equipment can improve your game. The same thing with car parts; if you buy cheap parts, you're more than likely adding to the problem if the cheaper part fails prematurely. Golf clubs, car batteries, it doesn't matter. There's always better, best, and of course a whole lot of worse out there," I told him.

 

"So you're suggesting buy better parts?"

 

"Just like the golf clubs," I said.

 

"Hey, that makes sense. I wonder why I never thought about that? More people need to know about cheap parts, and what you gain by paying just a bit more… I get it… thanks."

 

To the 17th

 

"Cars are my business and knowing cheap vs. good parts is part of my job. This is where my experience pays off for you, the consumer. I've been around long enough to know what a good part is, and what's not," I told my golf playing customer.

 

"That makes so much sense. It's unbelievable I would ever think I knew enough about car batteries to know which one was a good one, and which one is not. (Laughing now) Funny you should tell me all of this, because that's what the guy at the pro shop said when I was looking at changing clubs. The pro at the golf shop suggested letting him use his expertise to find that right set of clubs for me," my birdie putting customer tells me.

 

Mulligan

 

That afternoon he called back, seems the department store's battery department didn't want to give him his money back. And their reasoning behind it?... Oh this is priceless… they told him:

 

"The battery they originally sold me is not the correct battery for the truck, so they can't warranty it any more, or give me my money back. Then they tell me that if I would have purchased the correct battery size in the first place they would have no problem warranting it."

 

For real? You've got to be kidding me. I've heard of all kinds of reasons why you couldn't honor a warranty, but the fact that they sold him the wrong battery is a new one on me. You'd think after 3 attempts at replacing the battery that someone there would have checked to see if it was the correct battery. Unbelievable. Needless to say, I had to get involved and press the battery salesman to cough up the cash.

 

18th hole

 

With the draw repaired and a decent battery installed, there wasn't much else to do except look forward to the next weekend golf game. At least now this guy could get back to driving golf balls, and not worry about his Jeep sitting at home.

 

I think he learned a valuable lesson that there is a difference in the manufacturing of quality automotive components and where you purchase them. Using golf as a comparison worked well for this customer. I'm not a pro golfer, but I'm a pro in my field, and sometimes I might know a thing or two about my favorite pastime. At least as a golf playing-mechanic I can show my expertise where it counts. Maybe even putt for an eagle once in awhile, or shave off a stroke or two on my handicap.

 

Whether it's a round of golf or diagnosing automotive problems it still comes down to the same thing-- quality, good information and practice.

 

 

I'd like to thank everyone that reads my stories. ASO is the place where I preview my articles/stories before they go to the editors. Some stories make it, some get changed, and some get rewritten. But, eventually they all go out for publication.

 

If you don't have a subscription to some of the magazines that I write for here's a couple of the websites to go to and sign up for them. They are all free subscriptions.. no cost to you at all.

www.brakeandfrontend.com, www.import-car.com, www.underhoodservice.com, www.autobodynews.com, these are the magazines that have actual printed copies. There's more but they don't have websites (hard to believe in this day and age)

Also, there are web based sites only... that I write for.

You can also leave comments on the websites for my stories too.

Leave a comment, always love to hear you comments. Thanx again. Gonzo

 


View full article

Edited by Gonzo
Link to comment
Share on other sites



LOL. Thanks Frank, I keep "putting" out there... it's a real "stroke" of luck sometimes when I get a story that everyone likes.

Could be "fore" a good cause... maybe I just like to see everyone smile....

Hit em' straight... Gonzo

 

Great story, Gonzo. One of your best.

Edited by Gonzo
Link to comment
Share on other sites

Thanx for sharing it on your facebook page Frank...

Good going...

LOL. Thanks Frank, I keep "putting" out there... it's a real "stroke" of luck sometimes when I get a story that everyone likes.

Could be "fore" a good cause... maybe I just like to see everyone smile....

Hit em' straight... Gonzo

 

 

Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Thanks to our partner, NAPA TRACS
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes Watch Full Video Episode NAPA Autotech: https://www.napaautotech.com/learn High Voltage Battery Pack Overview (00:00:16) Importance of EV Training (00:00:36) Safety Gear and Protocols (00:00:54) Understanding Arc Flash Protection (00:02:23) Preparation for Battery Disassembly (00:04:06) Manufacturer's Instructions for Disassembly (00:05:36) Types of Bolts Used (00:07:06) Voltage Levels in the Battery Pack (00:08:18) Gasket Removal Techniques (00:09:12) Revealing the Battery Pack Interior (00:09:56) High Voltage Battery Characteristics (00:11:29) Safety Preparations and Voltage Readings (00:12:51) Meter Testing Setup (00:15:26) Importance of PPE and Tools (00:17:44) Coolant and Battery Interaction (00:20:00) Voltage Measurement Process (00:21:55) Battery Energy Control Module Explanation (00:25:02) Importance of Following Service Manuals (00:26:39) Understanding Battery Cell Configuration (00:29:58) Importance of Electrical Knowledge (00:31:01) Safe Practices in Battery Disassembly (00:32:49) Concerns with Damaged Electric Vehicles (00:36:23) Upcoming AAPEX Event in Vegas (00:38:08)
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Attendance (00:02:04) Discussion on how missing educational events can lead to lost opportunities and profits. Value of Showing Up (00:03:05) Murray emphasizes the connection between attendance and improved business performance. Networking and Community (00:04:39) The significance of in-person meetings for building relationships and sharing knowledge. Learning from Group Sessions (00:05:23) Murray shares insights on the benefits of participating in group coaching sessions. Addressing Intimidation in Coaching (00:07:50) Discussion on how some individuals feel intimidated and hesitant to participate in coaching. The Need for Continuous Learning (00:10:59) Carm stresses the importance of seeking expert guidance and accountability in business. Coaching Styles and Techniques (00:11:53) Murray contrasts different coaching approaches and their effectiveness in the industry. Utilizing Technology for Coaching (00:13:28) Murray discusses the transition to online coaching and the importance of Google Business Profile. Engagement in Virtual Meetings (00:14:17) The effectiveness of screen sharing and virtual meetings in enhancing learning experiences. Introduction to Collaboration Tools (00:15:54) Discussion on using screen sharing and collaboration tools for knowledge sharing among automotive shop owners. Resources for Business Improvement (00:18:58) Introduction to automotive management network resources such as SOPs and checklists for business advancement. Note-Taking and Organization (00:20:00) Personal experiences with note-taking and strategies for managing notes effectively in a business context. Using Google Docs for Accountability (00:23:22) How Google Docs can facilitate accountability by allowing team members to log and review action plans collaboratively. Networking and Community Support (00:27:02) Encouragement for members to utilize networking tools like Slack for better communication and support among peers. Understanding Employment Law (00:30:33) Insights into Canadian employment law regarding severance and the importance of having employment contracts to protect business owners. Understanding Severance Costs (00:32:12) Discussion on the financial impact of severance costs and the importance of understanding net income. Calculating Impact on Sales (00:33:13) Exploration of how to calculate necessary sales to cover losses in the automotive industry. Networking and Sharing Solutions (00:34:11) Importance of sharing experiences and solutions among peers in overcoming business challenges. Expense Management Insights (00:35:09) Discussion on the need for better focus on expense management in business operations. Insurance and Expense Comparisons (00:36:02) Sharing strategies for managing insurance and other recurring expenses effectively. Planning Expense Discussions (00:37:35) Proposal to plan discussions on key expenses in future meetings for better financial management. Setting Budgets and KPIs (00:38:27) Discussion on the importance of setting budgets and KPIs for various business expenses. Normalizing Income Statements (00:39:18) Explanation of how to clean up income statements for accurate financial analysis.
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Why Pricing Adjustments Can Hurt Your Sales #podcast #autorepairbusiness #podcastclips
    • Fast Free Shipping on All Orders Over $50
    • By Changing The Industry
      Life Can Change In A Blink For A Shop Owner


  • Our Sponsors



×
×
  • Create New...