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Posted

common sense would say install them on the drive wheels for traction......another thought would be always in the front for steering control, especially in the winter months.

Posted

I always place the new ones on the front because I wouldn't want to hear about a customer blowing out a worn front tire and loosing control and wrecking the vehicle. Its easier to control a flat rear tire than a flat front tire in my experience.

Posted

New tires should always go on the rear. I was skeptical until I got to try it out on a test track at the Michelin Plant. Makes a big difference when driving in the rain. To protect you and your customer always put the new tires on the rear.

Watch this video it is true!

  • Like 1
Posted

I read that article too, and several others. They all said to put the tires with the most tread on the rear. The article I read even referenced a lawsuit from a woman's family in Texas that is suing because thew tire place should have known to put the new tires on the rear.

  • 4 weeks later...
Posted

WOW! I had heard new tires on the rear, but I was always of the opinion if it were my car i would want the best tires on the front in case of a blowout until now. Then again I understand the importance of having good tires in the first place.

 

When my customers ask me about used tires I tell them used tires are tires that someone else threw away.

Posted

I always place the new ones on the front because I wouldn't want to hear about a customer blowing out a worn front tire and loosing control and wrecking the vehicle. Its easier to control a flat rear tire than a flat front tire in my experience.

 

If your customer has two worn out tires after you replace two, why do you only replace two? And don't play the "They don't have the money card."

Posted

This is exactly what I am talking about. I think that the best tires should go on the front because in the event of a blow out on the rear the car can still be steered but we are opening ourselves up to lawsuits if we do that.

 

How can this be exactly what you are talking about? You are talking about a blow out. The basis of the whole discussion is driving in general, a world of difference between the two. Watch the video they explain EXACTLY why you mount the worst tires on the front. If the worst tires are bald, cords showing, in bad enough condition to worry about a blow out, then they are UNSAFE and you should call it out because of that. Otherwise a blow out could happen on any tire at anytime, not just when the best tires are on the rear.

Posted

Maybe we should be selling all 4 tires, unless the other 2 are in "like new" condition? There are too many legal issues these days. We all want to do the right thing and respect the customer’s financial position, but do we compromise our business when the customer states they cannot go for all 4 tires, and we settle on selling them only 2?

The customer will only buy two tires and you are held responsible for their vehicle being involved in a crash, what's next? You're liable when they buy the cheapest round-and-black they can get and then crash because they didn't have good enough traction to make it up that hill in the winter and slid backwards into a crash? Well you were willing to sell them the cheapo tires weren't you? Might as well close up shop right now because you just can't fix stupid, no matter how hard you try. The customer is too cheap to listen to you and your experience, the ambulance chasers don't care about anything but their BMW payment, I mean contingency fee, and the courts are too stupid to see the real condition. After all you are a business so that means you're rich, right? You just can't fix stupid.

 

And by the way, no I do not have that dismal an outlook as to close up shop, but the scenario is all too true.

  • 2 months later...
Posted

why not make the customer choose and record it on the w/o.? we always go new on the front for steering and drivability, worn tires often cause a "pull" even on a properly aligned f.e., mike

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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