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High mileage cars making customers to have second thoughts

Joe Marconi

By Joe Marconi
in Customer Experience & Reviews

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CARMandP Proficient

CARMandP

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I have a lot of customers with high mileage vehicles and most of them are paying to keep them running. It doesn't bother me to tell people to drive high mileage vehicles since every one I own is over 200k. People around here are spending the money to keep their cars running.

DewayneP Contributor

DewayneP

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Posted

That's a good point. Different areas of the country will have different reasons for junking a vehicle or buying another one. Up here in the rust belt, it's usually rust that kills them. Down in the deep south the rubber components and interiors tend to go first, while out on the west cost you fight with the interiors and paint. Whenever I go down to Florida I notice that people tend to hold on to their vehicles more than they do up here. Ours rot out around 200,000 miles or 10-15 years whereas a southern vehicle you keep until you simple grow tired of it. This is why broad Federal regulations may have some unintended consequences when enforced from region to region.

CARMandP Proficient

CARMandP

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I forgot about the rust thing. Living in the South East we don't have a rust problem. My 25 yr old Ranger has almost no rust on it at all except for surface rust where the paint has come off. I love the south :)

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  • Have you checked out Joe's Latest Blog?

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      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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