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Dash Board Oil Change Service Reminder Indicator

Joe Marconi
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newmansauto Rookie

newmansauto

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Dash Board Oil Change Service Reminder Indicator

 

We are having more and more people extending their oil changes because they are paying attention to the oil change indicator light on their dash. We just had one customer who called us because she has almost 9,000 miles on her 2010 Honda Civic and the oil change indicator still says 50%. I told her you can’t go 18,000 mile before you oil and filter is changed. She said she called the dealer and the dealer told her to wait until the percentage is down to 20% or less. I told her that’s crazy. She came in for the oil change and tire rotation and we urged her to pay attention to our reminder sticker of every 4,000 miles and not the indicator.

 

How are you dealing with this?

I use oil change reminder stickers, email reminder, and post card. for some people I even have to call them!

DewayneP Contributor

DewayneP

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Posted

The big thing I hear is "the dealer said the warranty would still be in effect if I follow the monitor". How much of a fight will there be with the dealer when the engine is shot at 50,000 miles because they were doing oil changes every 12,000 miles? There is no way to tell what the monitor was at when the oil was changed, is there? I can see manufacturers using this to deny powertrain warranty claims.

FROGFINDER Rising Star

FROGFINDER

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I advise my customers to come in every 3-4 months or 3-4k miles so that i can check fluids,lights and tire air for safety.I place the reminder sticker on the windshield and send them a reminder card. I often have people telling me that my oil change price is too high or that they have blank % left on the oil life. If the car is on the drive i then check the oil and tire condition/tire pressure in front of them . More often then not the oil is low and black, 20 psi in the worn tires and the state inspection is expired.

  • 1 month later...
Brianp Enthusiast

Brianp

Posted
Posted

I use 6 months and 3 or 5k as the intervals. I highly recomend to the customer to follow these guidelines and have a few who use the light or gauge. they are the ones that have to live with the damage done. It wont happen under the warranty it will once it is gone. I almost guarentee a vehicle would make it 36,000 miles on one or 2 oil changes and nothing else. Will it be useless afterwards? Practically but it willbe out of warranty. Its all about educating the customer.

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